James Walker
bronx
Summary
Results-driven Operating Supervisor with expertise in customer service, safety compliance, and team leadership. Proven ability to enhance operational efficiency through effective workflow management and quality control.
Overview
9
9
years of professional experience
Work History
Operating Supervisor
Consolidated Edison Inc
New York
08.2023 - Current
- Managed daily operations and ensured smooth workflow in the facility.
- Coordinated schedules for staff and assigned tasks effectively.
- Maintained inventory levels and organized supplies for efficient use.
- Trained new employees on safety procedures and operational protocols.
- Implemented quality control measures to uphold service standards.
- Collaborated with team members to enhance overall productivity and teamwork.
- Established key performance indicators for each department to measure effectiveness of operations.
Mechanic
Consolidated Edison Inc
New York
12.2018 - 08.2023
- Diagnosed mechanical issues in electric and gas equipment for residential and commercial clients.
- Conducted routine maintenance on fleet vehicles to ensure operational efficiency and safety.
- Repaired and replaced faulty components in machinery using hand and power tools.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Maintained accurate records of repairs and services performed on customer equipment.
- Adhered to safety protocols while performing maintenance tasks in various environments.
- Inspected vehicles for compliance with regulatory standards before returning to service.
Customer Field Representative
Consolidated Edison Inc
New York
02.2017 - 12.2018
- Assisted customers with service inquiries and account management.
- Collaborated with field teams to ensure timely service delivery.
- Educated customers on energy conservation practices and programs.
- Managed customer complaints and resolved issues efficiently.
- Conducted site visits to assess service needs and provide solutions.
- Facilitated communication between customers and technical teams.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Science - Organizational Management
Mercy College
Dobbs Ferry, NY12-2025
Associate of Science - Liberal Arts And Sciences
Monroe Community College
Rochester, New York, NY08-2010
Skills
- Customer service
- Safety compliance
- Team leadership
- Operations monitoring
- Organizational management
- Workforce planning
Accomplishments
Employee of the month
Timeline
Operating Supervisor
Consolidated Edison Inc
08.2023 - Current
Mechanic
Consolidated Edison Inc
12.2018 - 08.2023
Customer Field Representative
Consolidated Edison Inc
02.2017 - 12.2018
Bachelor of Science - Organizational Management
Mercy College
Associate of Science - Liberal Arts And Sciences
Monroe Community College