James Walker.
Summary
Dynamic professional with extensive experience in hospitality and facility management. At Above All Solutions, I led a custodial team, ensuring safety and cleanliness while enforcing compliance. Bilingual in Spanish and English, I excel in customer service and operational efficiency, enhancing guest experiences and optimizing staff performance.
Overview
17
17
years of professional experience
Work History
Lead Custodian
Above All Solutions
Palm Springs, CA
04.2023 - 04.2024
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Performed custodial duties to maintain area in clean and habitable condition.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Was responsible for locking and arming 40+ offices every night.
Executive Chef
What a Dish
Dana Point, CA
04.2013 - 03.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Implemented food cost and waste reduction initiatives to save money.
- Set up and broke down kitchen for service.
- Co-ordinated with catering manager for the creation of dinner parties in excess of 500+ people we
Front Desk Manager
Comfort Inn Palm Springs
Palm Springs, CA
10.2007 - 03.2010
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
General Education - General Education
Palm Springs High School
Palm Springs06.2003
Skills
Customer service
Opened and secured more than 40 offices
Bi-Lingual in Spanish and English
Timeline
Lead Custodian
Above All Solutions
04.2023 - 04.2024
Executive Chef
What a Dish
04.2013 - 03.2016
Front Desk Manager
Comfort Inn Palm Springs
10.2007 - 03.2010
General Education - General Education
Palm Springs High School