James Walker.
Summary
Dynamic professional with extensive experience in hospitality and facility management. At Above All Solutions, I led a custodial team, ensuring safety and cleanliness while enforcing compliance. Bilingual in Spanish and English, I excel in customer service and operational efficiency, enhancing guest experiences and optimizing staff performance.
Overview
17
17
years of professional experience
Work History
Lead Custodian
Above All Solutions
04.2023 - 04.2024
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Performed custodial duties to maintain area in clean and habitable condition.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Was responsible for locking and arming 40+ offices every night.
Executive Chef
What a Dish
04.2013 - 03.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Implemented food cost and waste reduction initiatives to save money.
- Set up and broke down kitchen for service.
- Co-ordinated with catering manager for the creation of dinner parties in excess of 500+ people we
Front Desk Manager
Comfort Inn Palm Springs
10.2007 - 03.2010
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
General Education - General Education
Palm Springs High School
Palm Springs06.2003
Skills
Customer service
Opened and secured more than 40 offices
Bi-Lingual in Spanish and English
Timeline
Lead Custodian
Above All Solutions
04.2023 - 04.2024
Executive Chef
What a Dish
04.2013 - 03.2016
Front Desk Manager
Comfort Inn Palm Springs
10.2007 - 03.2010
General Education - General Education
Palm Springs High School
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