James Walker III
Slidell,LA
Summary
Hardworking controls technician that is driven to consistently contribute value to the company with an unending goal to achieve new service skills. I have experience in managing a high volume of onsite service calls while maintaining quality and efficiency. I am looking for a company that I can grow with for many years to come.
Overview
6
6
years of professional experience
Work History
Controls Service Technician
Synergy Building Solutions LLC
07.2020 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Tested systems, noting issues and completing preventive maintenance.
Sheet Metal/HVAC Helper
Year Round Heating & Air Conditioning
08.2018 - 01.2020
- Improved system efficiency by conducting regular maintenance on HVAC systems.
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
- Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
Education
High School Diploma -
Northshore High School
Slidell, LA05.2017
Skills
- Equipment Troubleshooting
- Customer Service
- Work Documentation
- Preventive Maintenance
- Technical Support
- Troubleshooting skills
- System Installation
- Flexible and Adaptable
Timeline
Controls Service Technician
Synergy Building Solutions LLC
07.2020 - Current
Sheet Metal/HVAC Helper
Year Round Heating & Air Conditioning
08.2018 - 01.2020
High School Diploma -
Northshore High School
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