James Walsh
Souderton,PA
Summary
Detail-oriented recent college graduate with a Bachelors degree in Media and Communication Studies and an Associates degree in Mass Media Production. Aiming to leverage academic experience, organizational skills and customer service knowledge to adequately fill a position on an innovative and fast-paced team. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve it's goals.
Overview
14
14
years of professional experience
Work History
Customer Support Representative
Turn 14 Distribution
03.2024 - 04.2025
- Proficient in FreshDesk and Avaya
- Enhanced customer satisfaction via email and phone by promptly addressing concerns and providing solutions to problems.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Warehouse Associate
Turn 14 Distribution
04.2022 - 03.2024
- Proficient in the four departments of the warehouse: Receiving, Aisles, Packing and Outbound.
- Forklift Certified.
- Exotech Certified.
Shipping and Receiving Clerk
Salad Bar Tenders
08.2021 - 04.2022
- Picked and packaged product to ship to vendors, occasionally with use of electric power pallet jack or forklift.
- Experience in the office invoicing orders, reviewing orders and communicating with vendor representatives to resolve damaged shipments and item shortages.
Video Production Intern
CamaPlan
06.2020 - 08.2020
- Created promotional and informative videos for CamaPlan's Youtube channel.
- Assisted working on Landing pages for promotional purposes.
Sales Clerk
ShopRite
10.2011 - 06.2019
- Worked as a cart attendant and member of the Frozen Foods department.
- Additional experience included the Dairy, Grocery, HABA, Meat, Seafood, Bakery and Produce departments.
Education
Bachelor of Arts - Media & Communication Studies
Ursinus College
Collegeville, PA05.2021
Associate of Arts - Mass Media Production
Montgomery County Community College
Blue Bell, PA05.2019
Skills
- JVC GY-700U and Canon T6i
- Lighting/Light Kits
- Audio Recording
- Sound Mixing
- Adobe Premiere, Final Cut Pro and Vegas Pro
- Pro Tools
- Celtx
- Microsoft Office (Microsoft Word Microsoft Excel and Microsoft Powerpoint)
- Freshdesk
- Avaya Cloud Office
- Websites (Wordpress and Wix)
- Social Media (Youtube, Facebook, Instagram, Snapchat, Twitter and Tik-Tok)
Activities
Earned the rank of Eagle Scout in Boy Scouts of America
September 2001-June 2013
Five Day Film Festival Participant
2016, 2017, 2018
Timeline
Customer Support Representative
Turn 14 Distribution
03.2024 - 04.2025
Warehouse Associate
Turn 14 Distribution
04.2022 - 03.2024
Shipping and Receiving Clerk
Salad Bar Tenders
08.2021 - 04.2022
Video Production Intern
CamaPlan
06.2020 - 08.2020
Sales Clerk
ShopRite
10.2011 - 06.2019
Bachelor of Arts - Media & Communication Studies
Ursinus College
Associate of Arts - Mass Media Production
Montgomery County Community College
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