James Walsh
Lockport
Summary
Results-driven professional with extensive experience in management, customer support, and mechanics. Proven ability to enhance operational efficiency through effective workflow management and performance coaching. Skilled in developing standard operating procedures and upselling services, consistently achieving customer satisfaction and loyalty. Strong problem-solving and multitasking abilities. Many years of mechanical technician experience in the automotive and home services sector. Proficient in most modern shop management software and office software. (CDK, Alldata Manage, Napa Tracs, Shopware, Kukui, Repair Pal, Microsoft Office Suite, Photoshop, etc.) I have much more experience than I can list here. Please contact me for more information.
Overview
2
2
years of professional experience
Work History
Service Advisor
WNY One Stop Automotive
Tonawanda
11.2024 - 04.2025
- Presented existing and prospective customers with valuable service or service information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Upsold additional products or services when appropriate.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers by providing exceptional customer service.
- Sold and managed extended warranty policies and service contracts.
Technician
Extreme Carpet Tile And Grout Cleaning
Alden
04.2024 - 11.2024
- Facilitated customer support through carpet extraction, tile and grout cleaning, and VCT stripping.
- Executed wood flooring resurfacing to enhance aesthetic appeal.
- Cleaned HVAC ducts and furnace components.
- Disassembled existing HVAC units for thorough cleaning and refurbishment.
- Managed supplies and equipment used on job sites.
- Facilitated new staff training and hands-on leadership.
- Wrote and updated Standard Operating Procedures on all aspects of the business.
- Upsold products and services where appropriate to enhance customers' results.
Service Manager
Ontario Auto Sales
Lockport
02.2023 - 05.2024
- Led the recruitment and hiring process for new service department staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Created standard operating procedures for all service functions.
- Pitched in to complete various duties during peak periods or employee absences.
Education
High School Diploma -
Williamsville South High School
Williamsville, NYSkills
- Standard operating procedures
- Customer support
- Service management
- Upselling services
- Employee training
- Workflow management
- Performance coaching
- Customer relationship management
- Record keeping
- Time management
- Problem solving
- Inventory management
- Equipment Repair
- Multitasking
Affiliations
- Racing
- Building Project Cars
- Lacrosse
- Golf
References
References available upon request.
Timeline
Service Advisor
WNY One Stop Automotive
11.2024 - 04.2025
Technician
Extreme Carpet Tile And Grout Cleaning
04.2024 - 11.2024
Service Manager
Ontario Auto Sales
02.2023 - 05.2024
High School Diploma -
Williamsville South High School
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