James Ward
Las Vegas
Summary
Energetic and resourceful self-motivator and customer service specialist with a knack for communication, multi-tasking, environmental management, and crowd pleasing.
Overview
12
12
years of professional experience
Work History
Tour Guide/Character Performer
Zak Bagan's Haunted Museum
12.2019 - Current
- Provide museum guests with an exciting, immersive, and knowledgeable tour experience throughout the Haunted Museum
- Entertain museum guests as the "Sideshow Performer" which involves explaining historical facts about rare items and telling jokes
- Exercising Covid-19 safety protocols at all times to create a fun and safe environment for guests and co-workers alike
- Working Security for the museum
- Box Office ticket sales, booking appointments, over the phone and in person customer service
- Museum greeter and tour coordinator
Barback
Green Valley Ranch Resort Spa & Casino
01.2023 - 07.2023
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked plastic ware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, fast, unforgettable, and knowledgeable service.
- Rotating beers and replace soda syrups.
- Premixed various drink batches bartenders
Manager
The Brick
07.2019 - 11.2019
- Ensured bar operations ran safely and efficiently
- Produced new, creative ideas to draw patrons in to maximize business profits and customer satisfaction
- Hired and trained bar staff
- Organized social media marketing
General Manager
The Pour House
02.2019 - 07.2019
- Ensured bar operations ran safely and efficiently
- Hired, trained, and scheduled staff
- Conducted daily preshift meetings to ensure maximum efficiently
- Executed and reviewed processes related to cash handling, daily sales reports, and post shift paperwork
- Dj and Hype Man to help promote sales
- Scheduled different fun activities for bar patrons to promote sales
Club Manager/ DJ
Club Cheetah
01.2015 - 02.2019
- Ensured nightclub operations ran efficiently and safely
- Hired, trained, and scheduled nightclub staff (i.e Bartenders, Waitresses, and Security)
- Conducted daily preshift and departmental meetings to ensure maximum efficiency
- Managed staff of over 60 employees, ensuring excellent customer service in this high-volume, entertainment-oriented industry
- Executed and reviewed processes related to cash handling, daily sales reports, post shift paperwork, and promotions
- Mixed a variety of music to entertain crowds of up to 200 people
- Effectively advertised club promotions while maintaining an exciting, high energy vibe to the crowd
- Developed and implemented new strategies to increase staff productivity and club profits
Cabana Runner
Mirage
02.2014 - 11.2014
- Efficiently multi-tasked being responsible for numerous cabanas and vip pool guests, ensuring customer satisfaction
- Coordinated with pool and restaurant staff to achieve, and improve upon, high levels of customer service satisfaction
- Performed food and bottle prep checks ensuring all food and drinks coming out of the kitchen are accurate and up to company standards
- Set up and break down of cabanas and vip pool areas
Personal Trainer / Boxing Coach
Bellagio
08.2013 - 02.2014
- Designed and instructed personal trainer programs and boxing/bootcamp group classes
- Worked one on one with 5 star guests to help modify workouts for maximum benefits and safety for special concern guests with health issues
- Completed individual comprehensive fitness assessments
- Set up and maintenance of fitness area and machines
Fitness Instructor
The Palms Hotel & Spa
01.2012 - 07.2013
- Designed and implemented personal trainer programs for hotel guests and employees
- Completed individual comprehensive fitness assessments
- Made sure the gym and it's equipment were properly cleaned and working properly for guest safety and satisfaction
- Provided guests with an unforgettable experience by giving them my undivided attention and showing them that I truly cared
Barback / Cabana Host
Palms
05.2012 - 11.2012
- Stocked and rotated coolers, maintained liquor inventory, set up and breakdown of bar and cabana areas
- Performed bottle service and food preparation and presentation
- Prepared and served mixed drinks, cocktails, and beer in a fast paced, high-volume, team-oriented environment
- Collected, washed, sanitized, and restocked all glasses and bar ware for repeated bartender use
Education
Life Coach Certification - Personal Improvement
Life Coaching Institute Of America
Austin, TX05.2019
Personal Training and Group Training - Fitness, Boxing, Bootcamp classes
American Council On Exercise
Las Vegas, NV2011
High School Diploma -
King High School
Corpus Christi, TX2005
Skills
- 5 years of management experience
- Ability to assign priorities when performing in fast paced multi-task environment
- Very creative and enjoyable to be around
- 10 years of excellent customer service experience at highest level resorts and clubs
- Certified Fitness Instructor
- Effective user of time management
- Strong leader and motivator
- Life Coaching Institute of America Certified Life Coach
- Experienced DJ and hype man
- Experienced Las Vegas Tour Guide and Haunted Attraction Performer
Timeline
Barback
Green Valley Ranch Resort Spa & Casino
01.2023 - 07.2023
Tour Guide/Character Performer
Zak Bagan's Haunted Museum
12.2019 - Current
Manager
The Brick
07.2019 - 11.2019
General Manager
The Pour House
02.2019 - 07.2019
Club Manager/ DJ
Club Cheetah
01.2015 - 02.2019
Cabana Runner
Mirage
02.2014 - 11.2014
Personal Trainer / Boxing Coach
Bellagio
08.2013 - 02.2014
Barback / Cabana Host
Palms
05.2012 - 11.2012
Fitness Instructor
The Palms Hotel & Spa
01.2012 - 07.2013
Life Coach Certification - Personal Improvement
Life Coaching Institute Of America
Personal Training and Group Training - Fitness, Boxing, Bootcamp classes
American Council On Exercise
High School Diploma -
King High School
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