Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Ward

San Francisco,Ca

Summary

Experienced professional with a strong background in sales leadership, corporate training, and project management. Adept at managing large-scale projects and events, enhancing customer experience, and nurturing international client relations.


Seeking a Project/Program Management role in the tech industry where my diverse skills and vast industry knowledge can drive growth and success.

Work History

D&I Program Coordinator / Luxury Sales Account Executive

Cartier
San Francisco
6 2018 - Current
  • Acted as a key contributor in the implementation of technology rollouts and new training programs. Acted as an evangelist for learning development training programs.
  • Played an instrumental role in founding Cartier’s DE&I Council, focusing on policy evolution and equity advocacy.
  • Cultivated an international clientele and vendor base through relationship-building and consultative sales techniques.
  • Managed annual individual sales goals exceeding $6-10 million.

Operations Manager

Nestle / Nespresso
Seattle, San Francisco
4 2016 - 6 2018
  • Conducted technical quality management audits for Nestle North America vendors.
  • Orchestrated corporate and region-specific training on safety, product knowledge, company culture, and standards.
  • Oversaw HR responsibilities for the sales and service teams, handling hiring, terminations, disciplinary actions, and ongoing personnel management to ensure alignment with company standards and performance expectations.
  • Led multiple sales teams in a high-paced environment, ensuring top-notch sales performances.

International Sales & Market Manager

EDventure Intl
Melbourne
1 2013 - 4 2016
  • Spearheaded market initiatives for international clientele, collaborating with 100+ universities across three continents.
  • Managed global marketing strategies, specifically targeting North America and Australian universities.
  • Supervised remote sales teams and set KPIs in alignment with organizational goals.
  • Localization and Globalization initiatives of programs and marketing materials.

Media Representative, Stage Performer, & Trainer

Disney LIVE! FELD Ent. / Walt Disney World
11 2005 - 1 2013
  • Acted as public brand representative for Disney through international media outlets.
  • Managed recruitment campaigns for Walt Disney World College and Disney University programs.
  • Played pivotal roles on stage, including originating the character "Woody" for Toy Story 3’s international release.

Education

Marketing & Entertainment Production

Disney University
2009

Management & Diversity/Inclusion

Whatcom Community College
2006

Skills

Technical: Business Development, Operations Mgmt, Event Planning/ Mgmt, Research & Analysis

Tools: SalesForce CRM, Microsoft Office Suite, Slack, Concur, Asana, Agile, Scrum

Interpersonal: Sales Leadership, Public Speaking, Meeting Facilitation, DE&I Community Outreach, Problem Solving, Vendor Management, Cross-Functional Team Leadership,

Accomplishments

Special Projects:

  • San Francisco Queer Community Leader
  • Logistics mgmt. for large-scale events (5000+ attendees)
  • Spearheaded LGBTQ+ health initiatives, and fundraising campaigns
  • Camp lead for Burning Man events, offerings and large scale art.
  • Extensive travel experience, having visited over 35 countries professionally

Timeline

D&I Program Coordinator / Luxury Sales Account Executive

Cartier
6 2018 - Current

Operations Manager

Nestle / Nespresso
4 2016 - 6 2018

International Sales & Market Manager

EDventure Intl
1 2013 - 4 2016

Media Representative, Stage Performer, & Trainer

Disney LIVE! FELD Ent. / Walt Disney World
11 2005 - 1 2013

Marketing & Entertainment Production

Disney University

Management & Diversity/Inclusion

Whatcom Community College

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James Ward