Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Moises Gomez

Falls Church,Virginia

Summary

Dynamic security professional with experience at Amentum, skilled in incident reporting and conflict de-escalation. Proven ability to lead teams and enhance customer service, while ensuring safety protocols are upheld. Bilingual communicator adept at building rapport and delivering tailored solutions, contributing to a secure and welcoming environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Monitor

Amentum
09.2024 - Current
  • Trained in responding to emergencies, including medical situations, fire alarms, and security breaches
  • Skilled in documenting incidents accurately and promptly, ensuring thorough record-keeping
  • Strong ability to de-escalate conflicts and manage difficult situations calmly and effectively
  • Keen observational skills to identify unusual behavior and potential security threats
  • Experience working closely with law enforcement, security teams, and other personnel to ensure safety protocols are followed
  • Ability to interact positively with the public, providing assistance while maintaining security
  • Familiarity with local laws, safety regulations, and security policies
  • Quick thinker with the ability to assess situations and make informed decisions under pressure
  • Strong verbal and written communication abilities for effective reporting and collaboration

Manager

Ultrazone
06.2023 - Current
  • Led a team, ensuring efficient daily operations, excellent customer service, and smooth event management in a fast-paced environment
  • Developed and implemented training programs for new employees
  • Managed inventory, equipment maintenance, and safety protocols, reducing downtime and ensuring a safe, enjoyable experience for all guests
  • Coordinated and executed group events, parties, and corporate bookings, increasing sales revenue
  • Provided hands-on leadership during peak hours, resolving customer concerns, handling conflict, and maintaining a positive, energetic atmosphere

Front Desk Associate / Sales Associate

Xsport Fitness
01.2023 - 06.2023
  • Greeted and assisted gym members, addressing inquiries and providing information
  • Handled membership sign-ups, cancellations, and account inquiries
  • Managed phone calls and directed them to the appropriate departments
  • Maintained cleanliness and organization of the front desk area
  • Employed strong communication skills to establish rapport with potential clients, understand their fitness goals, and provide tailored solutions
  • Utilized persuasive techniques to present the features and benefits of various membership options, resulting in an increase in sales conversion rates
  • Demonstrated exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring a positive customer experience

Education

High School Diploma -

Falls Church High School
06.2023

Associate's Degree -

Northern Virginia Community College
03.2025

Skills

  • Bilingual
  • Incident reporting
  • Verbal communication
  • Written communication
  • Team leadership
  • Customer service
  • Detail orientation
  • Surveillance expertise
  • Access control management
  • Excellent Communication
  • Customer Service
  • Physical Strength
  • Team Player

Certification

  • DCJS certified security monitor
  • Certified scrum master
  • CompTIA security+

Timeline

Security Monitor

Amentum
09.2024 - Current

Manager

Ultrazone
06.2023 - Current

Front Desk Associate / Sales Associate

Xsport Fitness
01.2023 - 06.2023

High School Diploma -

Falls Church High School

Associate's Degree -

Northern Virginia Community College

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Moises Gomez