James Ware
Houston,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician/ Thread Rep
Cole Enterprise
03.2017 - Current
- Responsibilities includes cleaning reactor tubes at Refineries, Nuclear, and Power plants
- Buy the use of Conco designed cleaners and pressurized water.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Assist Pipe manufacturers in ensuring that running procedures are being followed. From inspecting the casing to the actual Make-up of the casing. Follow all Company instructions, specification and requirements as applicable.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
TCI CSR II DISTRIBUTION
Tire Centers Inc.
06.2014 - 03.2017
- Responsibilities included customer service representation, sales calls, routing and delivery of product
- National account key out and processing
- Monthly and daily safety meetings and equipment inspections.
- Increased overall customer satisfaction by implementing efficient tire center operations and providing exceptional service.
- Streamlined inventory management processes for a well-organized and easily accessible stock of tires, leading to quicker service times.
- Coached team members on proper tire installation techniques, resulting in fewer errors and improved customer satisfaction.
- Implemented safety protocols and procedures, reducing workplace injuries and maintaining a secure environment for employees.
Account Manager
Allied Barton Security Service
04.2012 - 10.2014
- Responsible for Implementing policies and procedures received from clients
- Oversee and direct activities of all security personnel assigned to the facility
- Maintain training records and testing programs for OJT and on-going safety/ training programs
- Maintain and coordinate scheduling of all security officers at the facility
- Audit job production reports to verify actual hours worked by Officers
- Conduct hiring Interviews for placement recommendation
- Perform disciplinary actions on security officers as required
- Coordinate all employee actions with the Operations Manager and HR Manager
- Responsible for payroll management and budget preparations for projects/tasks
- Coordinate scheduling of all replacement/extra coverage officers from the Field Office
- Set an example for ethics, demeanor and appearance for all security personnel
- Monitor all documentation for accuracy, completeness and readability prior to forwarding to ABSS/Client Management
- Identifying areas where an enhanced security or safety posture is needed and to make timely notification of it to appropriate Management
- Meet with appropriate Client Representative at least once per week to discuss current security related matters and future planning
- Coordinating penetration audits to assure quality of service
- Perform all additional duties as assigned by Management
- Manages the development of security/ safety procedures, which establish ABSS goals and objectives from information and directives received from the Client's Property Management
- Reviews the results of the monthly audits of security equipment and recommends any maintenance or replacements to property management
- Maintains a working inventory of portable radio and communications equipment provides status reports, and recommendations on new equipment.
Field Supervisor(FTO) /Scheduler
United Protective Services
01.2014 - 06.2014
- Responsibilities include training and supervision of Officers for 103 of the contracted properties
- Implement policies and procedures received from the client
- Oversee and direct activities of all security personnel assigned to the facility
- Maintain and coordinate scheduling of all security officers at the facility
- Audit job production reports to verify actual hours worked by Officers
- Conduct hiring Interviews for placement recommendation
- Perform disciplinary actions on security officers as required
- Coordinate all employee actions with the Operations Manager and HR Manager
- Coordinate scheduling of all replacement/extra coverage officers from the Field Office
- Set an example for ethics, demeanor and appearance for all security personnel
- Monitor all documentation for accuracy, completeness and readability prior to forwarding to ABSS/Client Management
- Identifying areas where an enhanced security or safety posture is needed and to make timely notification of it to the appropriate Management
- Coordinating random site inspections to assure quality of service
- Perform all additional duties as assigned by Management
- Manages the development of security/ safety procedures, which establish UPS goals and objectives from information and directives received from the Client's Property Management
- Reviews the results of the monthly audits of security equipment and recommends any maintenance or replacements to property management.
Project Manager/ Director of Security
ACSS/ABM
08.2003 - 04.2012
- Implement policies and procedures received from the client
- Oversee and direct activities of all security personnel assigned to the facility
- Maintain training records and testing programs for OJT/ and on-going safety training programs
- Maintain and coordinate scheduling of all security officers on the facility
- Audit job production reports to verify actual hours worked by Officers
- Conduct hiring Interviews for placement recommendation
- Perform disciplinary actions on security officers as required
- Coordinate all employee actions with the Operations Manager and HR Manager
- Responsible for payroll management and budget preparations for projects/tasks
- Coordinate scheduling of all replacement/extra coverage officers from the Field Office
- Set an example for ethics, demeanor and appearance for all security personnel
- Monitor all documentation for accuracy, completeness and readability prior to forwarding to ABM/Client Management
- Identifying areas where an enhanced security or safety posture is needed and to make timely notification of it to appropriate Management
- Meet with appropriate Client Representative at least once per week to discuss current security related matters and future planning
- Coordinating penetration audits to assure quality of service
- Perform all additional duties as assigned by Management
- Manages the development of security procedures, which establish ABM goals and objectives from information and directives received from the Client's Property Management
- Reviews the results of the monthly audits of security equipment and recommends any maintenance or replacements to property management
- Maintains a working inventory of portable radio and communications equipment provides status reports, and recommendations on new equipment.
Education
High School Diploma -
Sterling High School
Houston, TX05.1996
Licensing Certification -
IEC
Houston, TX01.1998
Skills
- Automated External Defibrillator (AED)
- Cardiopulmonary Resuscitation (CPR)
- Electrical Codes
- Basic Computer Skills
- MSWord Office Suite: Word, Excel, & PowerPoint
- Win Team
- Lenel On-Guard
- Pinnacle Seilox
- Ten-Key Keypad Proficient
- Locksmith
- High Rise Fire Code
- Equipment Troubleshooting
- Technical Support
- Project Oversight
- Work Documentation
Certification
- HASC
- GCSC
Timeline
Service Technician/ Thread Rep
Cole Enterprise
03.2017 - Current
TCI CSR II DISTRIBUTION
Tire Centers Inc.
06.2014 - 03.2017
Field Supervisor(FTO) /Scheduler
United Protective Services
01.2014 - 06.2014
Account Manager
Allied Barton Security Service
04.2012 - 10.2014
Project Manager/ Director of Security
ACSS/ABM
08.2003 - 04.2012
High School Diploma -
Sterling High School
Licensing Certification -
IEC