James Waterstradt
Quakertown,PA
Summary
Detail-oriented manager with a proven track record in leadership and operational management. Establishes clear guidelines and enforces policies to enhance staff satisfaction and achieve key objectives. Known for exceptional relationship-building, multitasking, and decision-making skills, driving high productivity and efficient task completion. Experienced in motivating teams and optimizing resources to ensure smooth operations and positive dynamics.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Enterprise Mobility
Bucks County and Lehigh Valley Area, PA
04.2023 - Current
- Led team in fast-paced environment to ensure seamless daily operations and compliance with company standards.
- Managed logistics for over 200 vehicles, optimizing utilization and coordinating high-volume seasonal drop-offs and pick-ups.
- Exceeded daily branch sales and revenue targets by identifying customer needs and pitching premium protection plans.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- De-escalated tense situations with frustrated customers, handling damage claims and policy disputes effectively.
- Trained and onboarded new employees on software, customer service protocols, and performance metrics.
- Built strong relationships with local body shops and corporate accounts, driving repeat business through effective communication.
- Adapted to diverse clientele needs while maintaining consistent referral streams from satisfied customers.
Sales Associate
Gold Standard
Perkasie, PA
04.2022 - Current
- Sold advertising space to diverse organizations by identifying client needs.
- Delivered exceptional customer service by cultivating strong client relationships.
- Guided prospects through full sales cycle, from cold outreach to closing opportunities.
- Established trust with clients, promoting retention and repeat business opportunities.
- Leveraged strong written, verbal, and presentation skills to effectively engage customers.
Store Associate
BJ'S Wholesale Club Inc.
Quakertown, PA
08.2018 - 04.2022
- Delivered exceptional customer service while collaborating with a diverse team in fast-paced retail environment.
- Fulfilled customer orders and coordinated deliveries to minimize wait times and ensure accurate distribution.
- Managed inventory replenishment to maintain fully stocked shelves for customer access.
- Utilized planograms and merchandising strategies to optimize product stocking and inventory presentation.
- Trained and onboarded new employees, ensuring understanding of procedures and safety standards.
- Delivered training on operational best practices and company policies to enhance team performance.
- Demonstrated effective team skills while encouraging collaboration among staff members.
- Fostered positive work environment through participation in discussions and supportive training initiatives.
Education
Bachelor's degree - Business Administration
Penn State University
Center Valley05-2022
Skills
- Operations management
- Client relationship management
- Customer relationship management
- Inventory and operations management
- Sales growth
- Leadership and team management
- Employee training
- Team motivation
- Time management
- Negotiation strategies
- Problem-solving abilities
- Microsoft Office Suite
- Excel and Word
- Google Workspace applications
- Presentation skills
- Communication and interpersonal skills
- Conflict resolution
Timeline
Assistant Manager
Enterprise Mobility
04.2023 - Current
Sales Associate
Gold Standard
04.2022 - Current
Store Associate
BJ'S Wholesale Club Inc.
08.2018 - 04.2022
Bachelor's degree - Business Administration
Penn State University