James Watson
Atwater,California
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Focused well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering years of progressive experience in field.
Overview
24
24
years of professional experience
Work History
Parts Specialist
AutoZone
11.2017 - 01.2021
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Route Driver
Merced Truck And Trailer
06.2015 - 12.2018
- Contributed to a greener environment by adhering to eco-friendly driving practices, reducing fuel consumption, and lowering emissions.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
- Delivered [Number] to [Number] newspapers per day.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Inspected and loaded delivery trucks and picked up customer returns.
- Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Senior Parts Specialist
O'Reilly's Auto Parts
07.2003 - 01.2015
- Enhanced communication between departments through regular meetings and updates on parts-related matters, promoting efficient collaboration among team members.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts from various distributors to fulfill demands.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Floating Manager
Pick-n-pull Auto Parts & Recycling Center
09.2000 - 04.2002
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Assisted in production, moved cars from holding pen to customer area.
- Crushed vehicles and loaded scrap trucks.
- Inventoried vehicles upon arrival.
- Processed DMV paperwork as necessary.
- Bought and sold vehicles.
Store Manager
Pick-n-pull Auto Parts & Recycling Center
09.1999 - 09.2000
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Pick-n-pull Auto Parts & Recycling Center
03.1998 - 09.1999
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Manager of Operations
Pick-n-pull Auto Parts & Recycling Center
12.1996 - 03.1998
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Managed cross-functional teams for successful project completion and timely delivery.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Interacted well with customers to build connections and nurture relationships.
Education
Automotive Mechanics
Merced College
Merced, CA09.1982
High School Diploma -
Merced High School
Merced, CA06.1980
Skills
- Product and Service Sales
- Vehicle operations knowledge
- Training and coaching
- Inventory Auditing
- Technical knowledge
- Operations Management
- Sales Training
- Forklift Operation
Timeline
Parts Specialist
AutoZone
11.2017 - 01.2021
Route Driver
Merced Truck And Trailer
06.2015 - 12.2018
Senior Parts Specialist
O'Reilly's Auto Parts
07.2003 - 01.2015
Floating Manager
Pick-n-pull Auto Parts & Recycling Center
09.2000 - 04.2002
Store Manager
Pick-n-pull Auto Parts & Recycling Center
09.1999 - 09.2000
Assistant Store Manager
Pick-n-pull Auto Parts & Recycling Center
03.1998 - 09.1999
Manager of Operations
Pick-n-pull Auto Parts & Recycling Center
12.1996 - 03.1998
Automotive Mechanics
Merced College
High School Diploma -
Merced High School