James Watson
Rancho Cucamonga,CA
Summary
Driven by a results-focused approach, I excelled at Specification Sales Co., enhancing operational efficiency and customer satisfaction. Leveraging skills in Operations Management and Team Leadership, I developed key vendor relationships and led staff training initiatives, significantly improving performance outcomes and service quality. My expertise in MS Office and problem-solving propelled operational success and employee motivation. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Operations Manager
Specification Sales Co.
02.1994 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Key Accounts/School Districts
Specication Sales
01.2018 - 03.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Territory Manager
Specification Sales Co.
01.1998 - 12.2000
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
Office Manager
Specification Sales
01.1989 - 01.1994
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Territory Manager
Specification Sales Co.
01.1991 - 06.1993
- Managed over [Number] accounts within [Location] territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Customer Service Trainee
Specification Sales Co.
02.1984 - 12.1989
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for better information flow between customers and management.
- Assisted in creating a positive workplace culture by actively participating in team-building activities.
- Demonstrated excellent multitasking abilities by managing multiple customer interactions simultaneously via phone, email, or chat.
- Managed high call volumes while maintaining professionalism and empathy towards all callers.
- Actively participated in team meetings, contributing constructive suggestions for process improvements and sharing experiences with colleagues.
- Contributed to increased customer retention through exceptional service and personalized attention to client concerns.
- Continuously sought feedback from peers and supervisors, using it as an opportunity for growth and development.
- Maintained clear records of all interactions, allowing easy retrieval for future reference or escalation purposes.
- Exceeded expectations during performance reviews due to consistent dedication towards meeting targets and providing exceptional service.
- Provided comprehensive product knowledge, enabling customers to make informed decisions based on their requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA01.1977
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- Employee Motivation
- Customer Relationship Management
- MS Office
- Client Relationships
- Inventory Control
- Client Relations
- Superb time management skills
- Customer Relationship Management (CRM)
- Customer Retention
- Warehouse Operations
- Performance Evaluations
Certification
Harassment Prevention For Supervisors CA
Timeline
Key Accounts/School Districts
Specication Sales
01.2018 - 03.2023
Territory Manager
Specification Sales Co.
01.1998 - 12.2000
Operations Manager
Specification Sales Co.
02.1994 - Current
Territory Manager
Specification Sales Co.
01.1991 - 06.1993
Office Manager
Specification Sales
01.1989 - 01.1994
Customer Service Trainee
Specification Sales Co.
02.1984 - 12.1989
High School Diploma -
Alta Loma High School
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