James Watson

• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Completed monthly profit and loss performance reports.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Sales FY 2017 $162,457,841.44 102% index to plan

Profit FY 2017 $20,245,095.28 107% Index to plan

Shrink 68.70% to plan

620 direct reports

65% AES

Sales Fy 2016 $156,600,717 99.89% to plan

Profit $14,149,968 95% to plan

630 Direct reports

78% AES

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Completed monthly profit and loss performance reports.
• Oversaw, trained and encouraged 630, promoting culture of efficiency and performance.
• Planned budgets and authorized payments and merchandise returns.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Sales FY 2015 $102,493,365.00 99.97% to plan

Profit $6,151,119.00 106.04% to plan

Shrink .52%

AES 83%

Sales FY 2014 $95,962,274.00 103% to plan

Profit $5,696,781.05 124% to plan

Shrink .52%

AES 78%

Sales FY 2013 $94,951,728.73 99.11% to plan

Profit $1,823,869.65 82.48% to plan

AES 72%

Sales FY 2012 $88,994,838.49 97.28% to plan

Profit $3,632,514.93 103% to plan

Sales FY 2011 $85,669,886.67 96% to plan

Profit $7,580,010.03 1.04% to plan

AES 78%

Sales FY 2010 $41,574,208.00 105% to plan

Profit $2,767,546.00 106% to plan

Shrink .72% 86.01% to plan

AES 72%