James Watson
Rives Junction,MI
Summary
Passionate about the automotive and power sports industries, with extensive product experience that has allowed a widened skill set across various retail spaces. Strong ability to engage with customers in different and dynamic environments with clients and colleagues ensuring fast relationship building, exceptional customer service, both business and customer satisfaction. Embracing a momentum-based workplace with room to grow while accepting new challenges. Results ready and competitive in the workplace.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Volkswagen / Audi of Lansing
Lansing, MI
11.2020 - Current
- Achieved over 1,000 vehicle sales in 5 years, consistently exceeding sales and customer retention goals.
- Built and maintained long-term relationships with hundreds of repeat customers, ensuring loyalty and continued trust
- Master Certified Brand Specialist for Audi and Volkswagen, with extensive product knowledge and training.
- Utilized CRM, CDK, VAuto, and desking tools to streamline sales process
- Provided personalized product presentations, test drives, and financing support to close deals efficiently while making the most out of the customers time.
- Maintained continuous relationships with customers after sales along with a referral business that may arise from previous customers
Brand Specialist
Volkswagen / Audi / Porsche of Ann Arbor
Ann Arbor, MI
01.2019 - 11.2020
- Guided customers through the entire sales process
- Learned CRM process along with VAuto access for used car inventory/appraisals
- Attended extensive training for the brands offered in order to provide the best experience for upcoming customers
Inventory / Sales Genius Coordinator
BMW of Ann Arbor
Ann Arbor, MI
02.2017 - 01.2019
- Coordinated inventory management, including lot checks, dealer trades, vehicle check-ins, and auction transfers.
- Maintained updated vehicle listings with photos, pricing, and lot age for sales
- Supported the sales team with product expertise and operational efficiency.
- Provided second delivery option for sales clients after sales
Stocking & Receiving Associate
Busch’s Fresh Food Market
Dexter, MI
02.2016 - 02.2017
- Managed new orders
- Store leveling
- Stocking of shelves from new orders
- Cleanliness of store
- Attended special store occasions
Education
Business Management
Jackson Community College
Jackson, MIEngineering
Washtenaw Community College
YpsilantiHigh School Diploma -
Chelsea High School
Chelsea, MI06-2016
Skills
- Master Certified Brand Specialist – Audi & Volkswagen
- CRM, CDK, VAuto, and desking tool proficiency
- Strong communication, active listening, and customer service skills
- Sales strategy, negotiation, and closing expertise
- Vehicle inventory management and digital merchandising
- Knowledge of other brands both in Automotive & Recreational vehicles
- Superb writing and listening ability
- Knowledge of retail service department
- Follow-up and re-repeat business
- Product demonstration
- Working well with others in group orientation
- Strong work ethic/want for responsibity
- Learning new tech and product
Interests
Outdoor activities, Grew up on powersport/watercraft related items, Large passion for anything motorized, Hunting/fishing, Home life with family and my animals
Timeline
Sales Consultant
Volkswagen / Audi of Lansing
11.2020 - Current
Brand Specialist
Volkswagen / Audi / Porsche of Ann Arbor
01.2019 - 11.2020
Inventory / Sales Genius Coordinator
BMW of Ann Arbor
02.2017 - 01.2019
Stocking & Receiving Associate
Busch’s Fresh Food Market
02.2016 - 02.2017
Business Management
Jackson Community College
Engineering
Washtenaw Community College
High School Diploma -
Chelsea High School
Conclusion
I am an individual who would like to take their career to the next level. I am looking for something that I can excel in and thoroughly enjoy what I do for a living. Often times a lot of people seek a “job” more than a career. At the age of 27 I am young and enthusiastic about all of life’s possibilities and how I can be of help with today's tech or next product. I have the ability to be “tunable” in the work place and am always looking for more opportunity. A larger role with more responsibility and the ability to grow within a workplace would be great. From the time I was young to now I have focused heavily on anything motor vehicle oriented and have gained knowledge along the way while building relationships with thousands of people!