James W. Binion
Marietta,GA
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Claims Adjuster
Progressive Insurance
06.2023 - Current
- Communicate directly with policyholders as the primary contact for auto damage claims, ensuring timely updates and a positive experience.
- Prepare and evaluate repair estimates, determining total losses using CCC One and ensuring accuracy within company guidelines.
- Collaborate with repair facilities to maintain Progressive’s quality standards, reducing rework and enhancing customer satisfaction.
- Conduct field inspections at customer locations and body shops to assess damage and validate estimates.
- Manage claim timelines and customer expectations to expedite settlements and maintain high service standards.
- Directed claims negotiations within allowable limit of $ 10,000 and supported successful litigations for advanced issues.
Collision Center Manager
Capital Buick GMC
03.2019 - 06.2023
- Expanded business pipeline by building relationships with insurance adjusters, customers, and referral partners to meet monthly sales targets.
- Managed departmental P&L by controlling labor, materials, and overhead while maintaining strong customer satisfaction and repair quality.
- Led a team of technicians to meet production schedules and quality benchmarks, improving operational efficiency and throughput.
- Coordinated and supervised 8 shop and field service technicians and assigned tasks and work orders.
Service BDC Manager
Capital Buick GMC
12.2017 - 03.2019
- Directed daily operations of the Service Business Development Center (BDC), including appointment scheduling and performance tracking.
- Set and optimized service appointments to improve bay utilization and customer retention.
- Recruited, trained, and supervised BDRs, implementing quotas and tracking systems to increase department productivity and revenue.
- Managed approximately 75 incoming calls and emails per day from customers.
Skills
- Auto Damage Estimating
- Customer Relationship Management (CRM)
- Collision Center Operations
- Insurance Claim Handling
- Team Leadership & Training
- Budgeting & Cost Control
- Vendor & Partner Relations
- Performance Metrics & Reporting
- Quality Assurance
- Customer Satisfaction Improvement
- CCC One Estimating Software
- Microsoft Office Suite (Excel, Outlook, Word)
- Dealer Management Systems: CDK Global, Reynolds & Reynolds
- CRM Platforms (eg, dealership CRM or internal service systems)
Certification
- Certification, Proactive Training Solutions – Business Development Center (BDC) Training Program, 2017
- Graduate, Metro Atlanta Auto Dealers Association – Fundamentals of Estimating, 2019
Timeline
Automotive Claims Adjuster
Progressive Insurance
06.2023 - Current
Collision Center Manager
Capital Buick GMC
03.2019 - 06.2023
Service BDC Manager
Capital Buick GMC
12.2017 - 03.2019