James Webb
Castle Rock,CO
Summary
Dynamic professional with a proven track record in customer service and inventory management, notably at GameStop. Skilled in POS system operation and teamwork, I excel in creating positive customer experiences and streamlining store operations. Demonstrated ability to exceed sales targets by fostering team collaboration and leveraging problem-solving skills to enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
GameStop
Parker, CO
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Laborer
elite industries
Castle Rock, CO
07.2024 - 08.2024
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Transported heavy items from one location to another using hand trucks or carts.
- Unloaded freight from containers and organized them for storage in designated areas.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Poured concrete foundations for structures such as buildings or bridges according to blueprints provided.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
Customer Service Representative
rocket convenience store
Castle Rock, CO
12.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Daniel C. Oakes
Castle Rock, CO05-2019
Skills
- Teamwork and Collaboration
- Inventory Tracking
- Problem-Solving
- Cash Handling
- Reliable and punctual
- Point of sale operation
- Stocking and Receiving
- Problem-solving skills
- Retail Store Operations
- Cash Register Operation
- POS System Operation
- Inventory control procedures
- Customer Service
References
References available upon request.
Timeline
Sales Associate
GameStop
09.2024 - Current
Laborer
elite industries
07.2024 - 08.2024
Customer Service Representative
rocket convenience store
12.2023 - 06.2024
High School Diploma -
Daniel C. Oakes