James Wells
Kennesaw,GA
Summary
Disciplined Loss Prevention Manager with over fifteen years of experience and certified leadership training. Meticulous organization and superior knowledge of internal and external theft investigations, Organized retail crime and credit fraud investigations, with a commitment to decreasing loss and increasing workplace safety and productivity. I'm looking to build strong partnerships by creating at atmosphere of safety, accountability and continued growth, using modern loss prevention technology and techniques.
Overview
15
15
years of professional experience
Work History
Stock and Crypto Currency Trading
Self Employed Web
Kennesaw, GA
09.2019 - Current
- Created and implemented strategic trading approaches.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Loss Prevention Manager
Kohls
Roswell, GA
07.2017 - 10.2019
- Upheld strict security and safety procedures to protect business from financial losses due to theft from both external customers and internally by associates.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Monitored paperwork and cash audit procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
- Delivered training to all new associates and asset protection personnel, both one-on-one and in group settings.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Lead Detective
Macy's
Atlanta, GA
04.2014 - 06.2017
- Delivered calm, professional testimony to support case evidence, establish timelines and offer investigative expertise.
- Identified and resolved staff and organizational issues.
- Installed covert cameras and recording devices in compliance with legal statutes and company policies.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Trained team members on internal theft processes, court procedures and investigation strategies.
- Guided, mentored and supervised subordinates to improve job performance and case apprehension rates.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Assigned schedules and coordinated leave time to maintain optimal coverage.
Sales Associate
CarMax
Kennesaw, GA
11.2011 - 04.2014
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions regarding sizing, accessories and proper care for vehicles.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged in and initiated extensive community service programs as the location Chair for the CarMax cares program.
- Assisted with hiring, training, and set up new, off site CarMax locations as a member of the Global Operations team. This required extensive, long term traveling.
Education
Bachelor of Science - Criminal Justice
Pennsylvania State University
University Park, PA03.2004
Skills
- Non confrontational interviews
- CCTV installation
- Implementing effective security measures
- Problem analysis and resolution
- Fraudulent activities investigations
- Loss prevention assessment programs
- Teamwork
- Leadership
- Analytical skills
- CCTV surveillance
- Loss prevention expertise
- Implementing effective anti counterfeiting and credit fraud programs
References
Michael Bruce - Former District Loss Prevention Manager at Kohls.
(269) 567-0107
Kesha Bayer - District Sales Manager at Kohls.
(423) 790-2082
Zack Cooper - Asst Store Manger at Kohls.
(770) 298-9856
Timeline
Stock and Crypto Currency Trading
Self Employed Web
09.2019 - Current
Loss Prevention Manager
Kohls
07.2017 - 10.2019
Lead Detective
Macy's
04.2014 - 06.2017
Sales Associate
CarMax
11.2011 - 04.2014
Bachelor of Science - Criminal Justice
Pennsylvania State University