James Welsch

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Performed environmental compliance testing / repairs and certification of above and below ground monitoring equipment for fuel storage facilities. Maintained up-to-date knowledge and certifications required by federal , state and manufactures through extended education and professional development courses.
• Provided 24/7 immediate emergency service after hours to customers.
• Cross trained in several departments and able to go where needed.
• Good rapport with local and state environmental inspectors. Was often contacted for opinions and advice on issues found in field.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Tested systems, noting issues and completing preventive maintenance.
• Worked with diverse types of weather and ground conditions.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Inspected equipment to diagnose operational issues
• Explained diagnostic findings to customers and outlined repair or service options
• Evaluated systems according to predetermined checklist and noted issues
• Adhered to safety protocols and policies to reduce workplace hazards

Started as a lower bay-tech and worked my way into management through hard work and demonstration.

• Promoted to small store with about 35 cars a day with 10 employees. Within a couple of years was promoted to busiest store in company averaging over 80 cars a day with over 30 employees. Brought poor performing store to above standards. While I was at Jiffy Lube I had several assistant managers promoted to managers and assistant managers. During my time there I helped facilitate the training of employees for a new store opening.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Reviewed employee performance every 90 days and delivered constructive feedback to improve weaknesses.
• Assigned tasks to associates to fit skill levels and maximize team performance.