James Wendt,Jr.
Waukesha,WI
Summary
Dynamic Senior Service Technician with Unified CST, recognized for enhancing team productivity and customer satisfaction through advanced diagnostics and exceptional client relationship management. Proven expertise in equipment maintenance and troubleshooting, coupled with a commitment to safety and professionalism, consistently delivering high-quality service and fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work History
Senior Service Technician
Unified CST
03.1994 - Current
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
Education
Business
MATC
Milwaukee, WIBusiness
WLC
Wauwatosa, WISkills
- Field service
- System installation
- Mechanical aptitude
- Customer service
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Verbal and written communication
- Heavy lifting
- Hand tool expertise
- Power tool proficiency
- Professional and courteous
- Customer relationship management
- Analytical thinking
- Work documentation
- Technical support
- Client education
- Equipment maintenance
- Diagnostics skill
- OSHA requirements
- Document management
- Time tracking
- Quality assurance
- Safety procedures adherence
- Inventory management
- Compliance documentation
Timeline
Senior Service Technician
Unified CST
03.1994 - Current
Business
MATC
Business
WLC
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