James Weskamp
La Verne,CA
Overview
19
19
years of professional experience
Work History
Electronic Claims Services Technician
Sykes Corporation
Fort Smith, AR
02.2016 - 06.2017
- Investigated fraud and non-fraud claims for clients.
- Handled escalated customer concerns to increase their satisfaction.
- Assessed and approved claims documentation before releasing to clients.
- Provided due diligence in resolving client concerns.
- Mentored and trained new hires on sales techniques and customer service procedures
- Improved company procedures by streamlining systems and processes.
Business Owner of Mortuary Transport Service
Annas Professional Services
San Luis Obispo, CA
05.1998 - 12.2015
- Developed business from the ground up and managed daily operations and record keeping.
- Operated and staffed 24 hour on-call mortuary transport service.
- Consulted with potential clients to determine how company could best meet clients needs.
- Determined pricing for products and services based on costs and competition.
- Reconciled daily sales, compiled financial reports, and prepared bank deposits.
- Performed regular market analysis and set pricing structures accordingly.
- Stayed current on regulatory changes affecting business operations.
Education
Cuesta College
San Luis Obispo, CA. General Studies Mount San Antonio College
Walnut, CA. General StudiesSkills
- Relationship Building
- Cost Analysis and Savings
- Customer Service Management
- Focus and Follow-Through
- Quality Assurance
- Staff Scheduling
- Performance Assessment
- Home, hospital and coroners transport
- Funeral planning
- Dressing and casketing
- Arranged transportation of decedent
- Funeral industry regulations knowledge
Personal Statement
I am a highly motivated, conscientious and competent collaborator who possesses in-depth knowledge and expertise within the funeral industry. With over 30 years of experience in this industry and a proven track record of achievement, I bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. With my desire and passion for continuous professional development, I am confident that I can add value to your organization by always putting your clients first so they receive the best service possible.
Achievements
- Grew my mortuary business from 2 clients to 12 and from 2 counties to 5 within the first year.
- Consistently delivered professional customer service, resulting in substantial earnings for the company.
- Implemented new equipment to ensure a positive and compassionate experience for families.
License
Licensed California Funeral Director from 1998 to present.
Summary
I take my job seriously and understand that ensuring the success of your company is dependent on truly professional work. In my previous role as a business owner, with many years of experience in the industry, I completed challenging tasks alongside fellow employees and professional associates. I remain confident that I have the necessary skills and attributes to not only excel within your business, but also to help you achieve your objectives.
Timeline
Electronic Claims Services Technician
Sykes Corporation
02.2016 - 06.2017
Business Owner of Mortuary Transport Service
Annas Professional Services
05.1998 - 12.2015
Cuesta College
Mount San Antonio College