James West
Coraopolis,PA
Summary
Regional Manager with extensive customer service, project, procedure, sales and team building experience. Highly motivated with a track record of driving top performing results both divisional and nationally.
Overview
10
10
years of professional experience
Work History
Regional Manager for Services
The Home Depot
06.2017 - Current
- Achieved sales goals and service targets by instilling trust in our associates and driving excellent customer service levels
- Coached team members in effective selling strategies and closing techniques as we transitioned into a In Home selling model.
- Liaised between senior management and front-line team members to implement effective changes and create market growth.
- Collaborated cross-functionally with regional and other teams nationally to maintain consistent message and experience.
- Maximized customer satisfaction by effectively coordinating service team, store partners and customers across the region.
- Made strategic and successful decisions by documenting and tracking sales and service activities with Tableau, Salesforce and Legacy software
- Networked in market to build partnerships and connections amongst 131 stores, 13 districts and 3 major service providers.
- Directed work of up to 64 hourly and salaried associates across 5 states
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales. Such as captaining for national and divisional procedure rollouts, along with working on a team creating the hourly pay model of our associates.
- Creating and delivering quarterly business reviews identifying strategies for growth and opportunities.
- Building and maintaining a team of 3 salaried direct reports.
Assistant Regional Manager
The Home Depot
02.2016 - 06.2017
- Support the Field Technicians and address any customer concerns, and technical problems the Field Technicians may encounter.
- Oversee field technicians- training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
- Maintain market reports including monitor morning and afternoon Field Technician routes, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
- Maintain relations between HDMS and the THD Stores
- Responsible for hiring, disciplining, and reporting payroll for their assigned Field Technicians
- Cross market training
HDMS Market Supervisor
The Home Depot
06.2014 - 01.2016
- Assisting Managers in reviewing associates daily work and connecting with stores (store walks).
- Directing and Supervising Measure Technicians and providing additional on the job training.
- Providing customer service by assessing customer needs, communicating with customers and conducting home measures
HDMS Measure Technician
The Home Depot
12.2013 - 06.2014
- Costumer Service
- Daily Scheduling
- Measure and create blueprint for backsplashes, rooms, and houses for Home Depot clients
- Amplifon Measures (floors, walls, ceilings)
- Real estate measurements for houses
- Utilize Legacy Draw software
Education
Business, Communications, Landscape Architecture
West Virginia University
Morgantown, WVHigh School Diploma -
John Marshall High School
Glen Dale, WV05.2005
Skills
- Operating Procedures and Policies
- Proficient with Salesforce, Tableau Software
- Proficient with Microsoft Office Suite
- Proficient with Presentation Software (PowerPoint)
- Collaborate and Network with Cross-Functional teams
- Ability to review and resolve issues both internally and externally
- Project Lead
- Drives Results
- Effective Communication Skills
Accomplishments
- Captain and trainer of our Salesforce national rollout
- Awarded for Scorecard Winner of the Year
- Awarded for two value based awards for the Northern Division
Timeline
Regional Manager for Services
The Home Depot
06.2017 - Current
Assistant Regional Manager
The Home Depot
02.2016 - 06.2017
HDMS Market Supervisor
The Home Depot
06.2014 - 01.2016
HDMS Measure Technician
The Home Depot
12.2013 - 06.2014
Business, Communications, Landscape Architecture
West Virginia University
High School Diploma -
John Marshall High School
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