James West
Coraopolis,PA
Summary
Regional Manager with extensive customer service, project, procedure, sales and team building experience. Highly motivated with a track record of driving top performing results both divisional and nationally.
Overview
10
10
years of professional experience
Work History
Regional Manager for Services
The Home Depot
Ohio Valley Region
06.2017 - Current
- Achieved sales goals and service targets by instilling trust in our associates and driving excellent customer service levels
- Coached team members in effective selling strategies and closing techniques as we transitioned into a In Home selling model.
- Liaised between senior management and front-line team members to implement effective changes and create market growth.
- Collaborated cross-functionally with regional and other teams nationally to maintain consistent message and experience.
- Maximized customer satisfaction by effectively coordinating service team, store partners and customers across the region.
- Made strategic and successful decisions by documenting and tracking sales and service activities with Tableau, Salesforce and Legacy software
- Networked in market to build partnerships and connections amongst 131 stores, 13 districts and 3 major service providers.
- Directed work of up to 64 hourly and salaried associates across 5 states
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales. Such as captaining for national and divisional procedure rollouts, along with working on a team creating the hourly pay model of our associates.
- Creating and delivering quarterly business reviews identifying strategies for growth and opportunities.
- Building and maintaining a team of 3 salaried direct reports.
Assistant Regional Manager
The Home Depot
Southeast Region
02.2016 - 06.2017
- Support the Field Technicians and address any customer concerns, and technical problems the Field Technicians may encounter.
- Oversee field technicians- training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
- Maintain market reports including monitor morning and afternoon Field Technician routes, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
- Maintain relations between HDMS and the THD Stores
- Responsible for hiring, disciplining, and reporting payroll for their assigned Field Technicians
- Cross market training
HDMS Market Supervisor
The Home Depot
Jacksonville, FL
06.2014 - 01.2016
- Assisting Managers in reviewing associates daily work and connecting with stores (store walks).
- Directing and Supervising Measure Technicians and providing additional on the job training.
- Providing customer service by assessing customer needs, communicating with customers and conducting home measures
HDMS Measure Technician
The Home Depot
Jacksonville, FL
12.2013 - 06.2014
- Costumer Service
- Daily Scheduling
- Measure and create blueprint for backsplashes, rooms, and houses for Home Depot clients
- Amplifon Measures (floors, walls, ceilings)
- Real estate measurements for houses
- Utilize Legacy Draw software
Education
Business, Communications, Landscape Architecture
West Virginia University
Morgantown, WVHigh School Diploma -
John Marshall High School
Glen Dale, WV05.2005
Skills
- Operating Procedures and Policies
- Proficient with Salesforce, Tableau Software
- Proficient with Microsoft Office Suite
- Proficient with Presentation Software (PowerPoint)
- Collaborate and Network with Cross-Functional teams
- Ability to review and resolve issues both internally and externally
- Project Lead
- Drives Results
- Effective Communication Skills
Accomplishments
- Captain and trainer of our Salesforce national rollout
- Awarded for Scorecard Winner of the Year
- Awarded for two value based awards for the Northern Division
Timeline
Regional Manager for Services
The Home Depot
06.2017 - Current
Assistant Regional Manager
The Home Depot
02.2016 - 06.2017
HDMS Market Supervisor
The Home Depot
06.2014 - 01.2016
HDMS Measure Technician
The Home Depot
12.2013 - 06.2014
Business, Communications, Landscape Architecture
West Virginia University
High School Diploma -
John Marshall High School