James West
bakersfield,CA
Summary
Dynamic leader with a proven track record at Five Guys Burger And Fries, enhancing operational efficiency and team productivity. Expert in operations management and fostering cross-functional team coordination. Achieved significant cost savings through strategic negotiations and optimized resource allocation. Skilled in staff training and development, ensuring high employee satisfaction and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead General Manager
Five Guys Burger And Fries
12.2018 - 12.2024
- Developed comprehensive business plans that aligned with organizational objectives while accounting for market trends and competitor activities.
- Maintained up-to-date knowledge regarding industry trends and best practices in order to drive informed decision-making at the executive level.
- Optimized inventory management practices, reducing excess stock while maintaining adequate supply levels for business operations.
- Reduced expenses for the organization by optimizing resource allocation and budget management.
- Ensured high-quality products and services were delivered to customers by implementing rigorous quality control measures.
- Managed vendor relationships, negotiating favorable contracts for cost savings and improved service levels.
- Improved operational efficiency by streamlining processes and implementing new management strategies.
- Enhanced team productivity with regular performance evaluations and targeted coaching sessions.
- Fostered a culture of continuous improvement by encouraging employee feedback and addressing concerns promptly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Rustys Pizza
01.2004 - 12.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
North High School
Bakersfield, CA06-2000
Skills
- Staff training and development
- Operations management
- Cross-functional team coordination
- Organizational development
- Human resources management
- Team player
- Time management
- Problem resolution
Accomplishments
- Supervised team of 11 General Managers.
- Resolved product issue through consumer testing.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Led my store to a company wide record in steritech audits with a record of 9 quarters at 100% audits.
Certification
- ServSafe Certification
Timeline
Lead General Manager
Five Guys Burger And Fries
12.2018 - 12.2024
General Manager
Rustys Pizza
01.2004 - 12.2018
High School Diploma -
North High School