James Westbrook
Honolulu,HI
Summary
Versatile individual adept at taking on routine and complex challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a passion for streamlining operations and increasing efficiency.
Overview
13
13
years of professional experience
Work History
VIP Manager
Marriott Waikiki
05.2022 - 09.2023
- Managed VIP guest experiences
- Create custom amenities and coordinate guests' activities during their stay.
- Fulfilled VIP requests, including transportation, greet upon arrival, recommendations, planned parties with food, entertainment, dining options, and reservations.
- Responsible for coordinating daily Resort Activities, including Yoga, HIIT, Fire Knife Show, Lei Making, Hula, Tai-Chi, and Painting lessons.
Residential Associate
Capitol Place
10.2021 - 05.2022
- Accommodated guests' requests for services
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
Operations Supervisor
Park Lane Ala Moana
02.2018 - 10.2021
- Spearheaded implementation of improved training initiatives for all Front of house
- Introduced app for scheduling and clocking in/out, along with keeping attendance
- Conduct weekly one on one's with leads
- Support and cover shifts when and if needed
- Identified problems and proposed solutions to management team
- Kept accurate and detailed records of personnel
- Led and been apart of organized monthly staff meetings as well as lead meetings
- Created and implemented strategies for improving operational efficiency and accuracy
Associate
Park Lane Ala Moana
03.2017 - 02.2018
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Responded quickly to emergency situations, typically within a matter of minutes of alarm sounding to assess and deflect issues.
Security Manager
Pacifica Honolulu
07.2016 - 02.2018
- Spearheaded implementation of improved training initiatives for all Front of house
- Built standard operating procedures
- Introduced an app for scheduling and clocking in/out, along with keeping attendance
- Conduct weekly one on one's with leads
Residential Specialist
Pacifica Honolulu
02.2011 - 03.2016
- Accommodated guests’ requests for services
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
Residential Specialist
Watermark
02.2011 - 04.2013
- Positively interacted with residents, which helped to demonstrate proper behavior and communication
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
Security Guard
Hawaii Protective Association Ltd
1 2005 - 3 2011
- Monitored and authorized entrance and departure of employees and visitors.
- Continuously monitored security cameras and fire, building, and alarm systems
- Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions.
Education
High School Diploma -
Moanalua High School
Honolulu, HI05.2002
Skills
- Strong verbal communication
- Public speaking (Leading Staff Meetings and individual employee's)
- Staff development (creating SOP's and Training)
- Powerpoint (Creating Staff Meeting Updates, forecasting)
- Word (Creating Daily Tasks)
Refrences
- Chi Mok
Director of Safety and Security at the Waikiki Beach Marriott Resort & Spa
Phone #: 808-478-1333
- Jesse Ubando
Operations Manager for Park Lane Ala Moana
Phone #: 808-306-5551
- Steven Saito
General Manager for Plaza Landmark
Phone #: 808-780-6451
Timeline
VIP Manager
Marriott Waikiki
05.2022 - 09.2023
Residential Associate
Capitol Place
10.2021 - 05.2022
Operations Supervisor
Park Lane Ala Moana
02.2018 - 10.2021
Associate
Park Lane Ala Moana
03.2017 - 02.2018
Security Manager
Pacifica Honolulu
07.2016 - 02.2018
Residential Specialist
Pacifica Honolulu
02.2011 - 03.2016
Residential Specialist
Watermark
02.2011 - 04.2013
Security Guard
Hawaii Protective Association Ltd
1 2005 - 3 2011
High School Diploma -
Moanalua High School
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