James W. Finley
Los Angeles,CA
Summary
Dynamic Business Service Representative and Recruitment Specialist with over 10 years of experience in business development, operational efficiency, and talent acquisition. Demonstrated success in driving growth through strategic client partnerships, optimizing recruitment processes, and leading high-performance teams. Skilled at analyzing market trends and aligning business strategies to enhance efficiency, boost profitability, and elevate client satisfaction. Dedicated to fostering inclusive, high-energy workplaces and mentoring staff to achieve professional excellence.
Overview
14
14
years of professional experience
Work History
Business Service Representative
JVS So Cal
01.2023 - Current
- Participated in job and/or information expos, refers participants to Job Centers for placement services, provides access to CalJobs, provides information on resources for emergency assistance, delivers rapid response informational materials
- Identified businesses having lay-offs due to department, plant, and/or business closures throughout LA County
- Conduct TAA orientations, coordinates orientation meetings with employees, provides training orientation on industry specific opportunities, provides information about all services available via the One Stops, assess for layoff aversion potential and conducts planning meetings with the employer
- Participated as part of the Rapid Response Team to provide layoff and layoff aversion services to businesses having difficulty retaining staff due to economic conditions
- Ability to analyze business climate of industry sectors and utilize current business data to conduct research, make cold calls and business outreach calls
- Will illicit responses from businesses to utilize our rapid response services for Non-WARN layoffs
- Prepares tracking reports and submits documentation for monthly reports
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted market research to identify potential leads and develop targeted sales strategies.
- Facilitated successful contract negotiations with clients, securing long-term agreements that benefited both parties.
Sales Executive & Diversity Assistant Manager
City Career Fair
01.2012 - 03.2020
- Led daily operations, assigning tasks to enhance productivity and meet business objectives
- Mentored and motivated staff to meet and exceed performance goals through hands-on leadership
- Increased profitability by aligning sales strategies with evolving market trends
- Managed workflows, shift coverage, and scheduling to meet operational demands efficiently
- Secured new clients, expanded the sales pipeline, and improved customer satisfaction
- Implemented new processes to enhance operational performance and drive change
- Designed and delivered customized sales presentations based on client needs
- Directed onboarding and training programs for new hires and leadership personnel
Senior Sales Manager
MyCity.com
01.2011 - 12.2011
- Conducted performance evaluations to identify strengths and improvement areas, driving growth
- Managed key accounts to foster long-term relationships and ensure consistent revenue
- Increased market penetration by promoting products at regional trade shows
- Reduced process inefficiencies by optimizing employee coaching and hiring strategies
- Grew company revenue share from 29% to 54% within one year
- Created sales production reports to guide strategic business development
- Delivered client consultations, educating them on services to enhance engagement
Education
Business Administration - Management
California State University, Northridge
Northridge, CASkills
- Strategic Planning & Execution
- Team Building & Leadership
- Recruitment & Talent Acquisition
- Business Development & Sales Growth
- Market Penetration & Territory Management
- Process Improvement & Operational Efficiency
- Problem-solving skills
- Reliability
- Problem-solving abilities
- Complaint resolution
- Social Perceptiveness
- Persuasion skills
Timeline
Business Service Representative
JVS So Cal
01.2023 - Current
Sales Executive & Diversity Assistant Manager
City Career Fair
01.2012 - 03.2020
Senior Sales Manager
MyCity.com
01.2011 - 12.2011
Business Administration - Management
California State University, Northridge
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