James W. Hayes
Saint Petersburg,Florida
Summary
With over 20 years of experience in sales and sales management, I thrive in fast-paced environments that require strong organizational, technical, and interpersonal skills. My commitment to superior customer service is unwavering, and I pride myself on being trustworthy, ethical, and discreet. Interacting with individuals at all levels comes naturally to me, as I am confident and poised in any situation. My attention to detail and resourcefulness make me an excellent project completer, excelling at multitasking. My capabilities include managerial skills, training expertise, report preparation and management, marketing coordination, candidate interviews, proficiency in Microsoft Outlook and Office Suite (including PowerPoint), data analysis and budgeting, Adobe presentation skills, inside/outside sales experience, as well as knowledge of Medicare and health/life insurance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Final Expense
Independent Contractor
07.2024 - Current
- Independent agent selling Final Expense Life Insurance
- Purchase Facebook leads provided by my agency and reach out to clients to ensure they protect their loved ones financially when they pass
Sales Supervisor
Ensurem
08.2018 - 07.2024
- Company Overview: Acquired by Health Plan One on Feb 12th 2024
- The role involves directly supervising the daily operations of approximately 10 to 15 licensed remote sales agents.
- The Supervisor plays a vital role in the success of the sales agents through ongoing coaching, live call monitoring and KPI reviews.
- Additionally, responsible for managing agent payroll, assisting with Salesforce to ensure sales are closed, analyzing Five9 data, maintaining QA standards, and monitoring call metrics.
- I started my career as a sales agent and was promoted to a Sales Supervisor within 12 months.
Sales Agent
Zelis Payments
02.2016 - 08.2018
- Marketed Zelis Payments’ claim payment services to small and medium health care providers through various channels; assisted Zelis Payments in accomplishing its outreach, relationship and revenue goals
- Actively promoted, via phone and other channels, Zelis Payments’ services to health care providers, including physicians and hospitals
- Worked closely with Provider Enrollment Coordinator in soliciting business, executing member agreements and maintaining superior customer service levels
- Proactively demonstrated proficiency in following up on leads; both new and existing
- Had foundational knowledge of Zelis Payments’ products and potential benefits to end-users
- Maintained awareness of and ensure adherence to Zelis Payments’ standards regarding privacy and company policies and procedures
- Performed other duties as assigned
Career Agent
Transamerica Premier Life Insurance
02.2015 - 02.2016
- Prospected for clients through networking and referrals
- Developed and maintained long-term relationships with clients
- Provided financial solutions for clients through fact gathering and needs analysis
- Expanded personal knowledge and skills through ongoing training and professional development
Inside Sales Agent
TZ Insurance Solutions LLC
09.2011 - 02.2015
- Contacted prospective clients, explained features of various policies offered, and ultimately recommended the amount and type of coverage based on an analysis of each prospect's circumstances
- Described policies to customers, showing them the value of brands and followed up as necessary to sell appropriate plans /policies
- Maintained product knowledge and demonstrated a high degree of integrity as well as following quality assurance requirements
- Actively participated in training and coaching on an ongoing basis to improve performance
Telecommunications Account Executive
Avatel Technologies, Inc.
01.2009 - 05.2011
- Company Overview: Avaya Channel Partner
- Responsible for acquiring new accounts and providing them with a total telecommunication solution to increase productivity and reduce cost within their organization
- Also responsible for maintaining new and existing accounts to provide them support as they grow
- Acquired several Avaya certifications to increase product knowledge
- Also achieved monthly sales awards
- Avaya Channel Partner
Marketing Representative / Outside Sales
Independent Agent
06.2003 - 12.2008
- Maintained relationships with providers, faith-based organizations, health-based organizations and community centers that deal with the Medicare population to enroll Medicare eligible recipients
- Conducted seminars to inform potential Medicare eligible recipients on the summary of benefits of our plan
- Worked closely with providers, government, and social agencies who were involved with the Medicaid population to establish Medicaid eligible recipients
- Enrolled eligible recipients through Medicaid Options
- Conducted regular follow-up to maintain member satisfaction and potential future beneficiaries
Education
High School Diploma -
Athens High School
TroySkills
- Managerial Skills
- Training Skills
- Report Preparation
- Performance Reviews
- Report Management
- Marketing Coordination
- Candidate Interviews
- Microsoft Outlook
- Remote Access
- Customer Service
- Microsoft Office
- PowerPoint
- Data Analysis/Budgeting
- Adobe
- Presentation Skills
- Inside/Outside Sales
- Medicare Experience
- Health/Life Insurance
Certification
215 Life, Health and Variable Annuities License
Qualifications Summary
20+ years of experience in sales and sales management working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised interacting with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task very well. Capabilities include: Managerial Skills, Training Skills, Report Preparation, Performance Reviews, Report Management, Marketing Coordination, Candidate Interviews, Microsoft Outlook, Remote Access, Customer Service, Microsoft Office, PowerPoint, Data Analysis/Budgeting, Adobe, Presentation Skills, Inside/Outside Sales, Medicare Experience, Health/Life Insurance.
Timeline
Final Expense
Independent Contractor
07.2024 - Current
Sales Supervisor
Ensurem
08.2018 - 07.2024
Sales Agent
Zelis Payments
02.2016 - 08.2018
Career Agent
Transamerica Premier Life Insurance
02.2015 - 02.2016
Inside Sales Agent
TZ Insurance Solutions LLC
09.2011 - 02.2015
Telecommunications Account Executive
Avatel Technologies, Inc.
01.2009 - 05.2011
Marketing Representative / Outside Sales
Independent Agent
06.2003 - 12.2008
High School Diploma -
Athens High School