James Wheaton
Dayton,OH
Summary
Transportation Manager with 15 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Area of expertise and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
13
13
years of professional experience
Work History
Transportation Manager
Loeb Electric
02.2022 - Current
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw team of Number drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed and maintained knowledgeable and productive team of employees.
Transportation Manager
Clean Water Environmental
06.2020 - 02.2022
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversaw team of Number drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Conducted research to address shipping errors and packaging mistakes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Promoted brand at industry events and through ongoing networking efforts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Dispatch Supervisor
US Xpress
07.2017 - 06.2020
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Optimized routes through careful planning, realizing cost savings of $Amount for company.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
Dispatcher
Platinum Express Limo
08.2011 - 05.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
Education
GED -
Trotwood Madison
Trotwood, OH11.1994
Skills
- Federal Contracting
- Quarterly Reviews
- Resolving Shipping and Delivery Problems
- Shipment Coordination
- Complex Negotiations
- Contract Management
- Vendor Management
- Traffic Patterns
- Policy Development
- Supply Chain Improvement
- Staff Recruitment
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Transportation Manager
Loeb Electric
02.2022 - Current
Transportation Manager
Clean Water Environmental
06.2020 - 02.2022
Dispatch Supervisor
US Xpress
07.2017 - 06.2020
Dispatcher
Platinum Express Limo
08.2011 - 05.2017
GED -
Trotwood Madison
Similar Profiles
Janelle HolmesJanelle Holmes
Safety Coordinator at Loeb ElectricSafety Coordinator at Loeb Electric
Mouloud BoudaneMouloud Boudane
Case Picker at Loeb electricCase Picker at Loeb electric
Terrence PollardTerrence Pollard
CDL Class A Driver at Loeb ElectricCDL Class A Driver at Loeb Electric