James White
Hot Springs,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Owner/operator Specialist
E&W Marine Boat Repair
03.2002 - 05.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager of Operations
Gwinns Boat Repair
05.1998 - 04.2002
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
No Degree - Police Officer Auxiliary/partime 2
Rich Mountain Community College
Mena, AR1998
GED -
Rich Mountain Community College
Mena, AR1994
Skills
- Staff Training and Development
- Personnel Management
- Staffing
- Operations Oversight
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Customer Service
- Customer Relations
- Delegating Work
- Relationship Building
- Teamwork and Collaboration
Timeline
Owner/operator Specialist
E&W Marine Boat Repair
03.2002 - 05.2022
Manager of Operations
Gwinns Boat Repair
05.1998 - 04.2002
No Degree - Police Officer Auxiliary/partime 2
Rich Mountain Community College
GED -
Rich Mountain Community College
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