James Whitehouse
Chaplin,CT
Summary
At Mohegansun Gaming, I excelled as an Application Analyst, enhancing business processes and fostering seamless application integration. My expertise in application analysis and strong problem-solving skills led to significant improvements in efficiency and user experience. I adeptly bridged technical and stakeholder needs, driving strategic solutions and effective communication.
Overview
1
1
Certification
Work History
Application Analyst
Mohegansun Gaming
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Streamlined user experience through the optimization of application workflows and interfaces.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
Education
Bachelor of Computer Applications -
Porter & Chester
East Hartford 12-2005
Skills
- Customer Support
- Application Integration
- Business process improvement
- Application Analysis
- Complex Problem-Solving
- Incident Management
- Data Management
- End-User Training
- Requirements Gathering
- Software Development
- Disaster Recovery
- System Documentation
- Performance Tuning
- Process Automation
- Application Development
- System Analysis
- Configuration Management
- Application installation
- Software testing
- User interface design
- Test plan execution
- Version control
- End-user support
- Applications Development
- Technical Support
Certification
APlus Certification
Timeline
Application Analyst
Mohegansun Gaming
Bachelor of Computer Applications -
Porter & Chester
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