James White V
Huber Heights,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Coincerge
Skateworld Of Kettering
01.2022 - 06.2023
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Team Member
Hart 2 Hart
01.2020 - 01.2023
- Gathered, organized and input information into digital database.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Wayne High School
Huber Heights, OH06.2023
Skills
- Meeting Organization
- Reliable punctuality
- Strong Work Ethic
- Travel Arrangement Coordination
- Polite telephone etiquette
- Training and mentoring
- Advanced Time Management
- Effective Decision Making
- Office Support
- Maintaining Composure
- Reservation coordination
- Quality Assurance
- Community Relations
- Reporting capabilities
- Guest accommodations
- Effective problem solving
- Guest Services
- Conflict Resolution
- Tech-savvy abilities
- Clear Communication
- Management interaction
- Telephone Etiquette
- Exceptional communication
- Proactive attitude
- Safety Procedures
- Interpersonal communications
- Cash Handling
- Customer Service
- Reservations Management
- Guest Relations
- Package Shipping
- Accurate record keeping
- Administrative Support
- Detail-oriented approach
- Social media networking
- Excellent Multitasking
- Team player mentality
- Highly Adaptable
- Organization and Time Management
- Analytical and Critical Thinking
- Microsoft Word
- Attention to Detail
- MS Office
- Friendly, Positive Attitude
- Written Communication
- First Aid/CPR
- Time Management
- Team building
- Verbal Communication
- Remote Office Availability
- Self-Directed
- Problem-Solving
- Decision-Making
- Excellent Communication
Timeline
Coincerge
Skateworld Of Kettering
01.2022 - 06.2023
Team Member
Hart 2 Hart
01.2020 - 01.2023
High School Diploma -
Wayne High School
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