James Whitman
Phoenix,AZ
Summary
Multi-talented Data System Administrator and Helpdesk Technician. Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Team oriented mindset and prioritize an effective plan and execution as well as the ability to adapt to situations.
Overview
16
16
years of professional experience
Work History
Server
Straight To The Plate Catering
04.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Provided professional beverage service, including wine selection guidance and pairing recommendations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Ensured all serving utensils were sanitized before use and replaced regularly throughout the event duration for enhanced hygiene practices.
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Work Study Student
Pat Tillman Veteran Center
05.2021 - 12.2021
- Produced high-quality communications for internal and external use.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Complied with departmental protocols and procedures.
- Interacted with customers by phone, email or in-person to provide information.
- Gained operational knowledge and supported departmental needs.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
Data Systems Administrator
United States Marine Corps
04.2017 - 04.2021
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Made recommendations regarding information technology infrastructure overhauls.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security and performance of different workstations and devices.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Activated accounts for clients interested in new services.
- Conducted in-depth product and issue resolution research to address customer concerns.
Lead Food Runner
Ocotillo Restaurant
06.2015 - 04.2017
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments and snacks.
- Assisted cashiers with processing customer payments and documenting orders.
- Delivered food to customers at bar and tables.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Replaced empty kegs and soda syrups.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Answered questions from restaurant patrons regarding menu items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Delivered correct food items to tables according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Manager
Someburros Great Mexican Food
06.2008 - 05.2013
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Hired, trained and mentored staff to maximize effectiveness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees in specific job requirements.
Education
High School Diploma -
St. Mary's Catholic High School
Phoenix, AZ05.2010
Skills
- Team management
- Project organization
- Systems administration
- MS Office
- Problem resolution
- Recruitment
- Compiling data
- Operational improvement
Timeline
Server
Straight To The Plate Catering
04.2022 - 12.2023
Work Study Student
Pat Tillman Veteran Center
05.2021 - 12.2021
Data Systems Administrator
United States Marine Corps
04.2017 - 04.2021
Lead Food Runner
Ocotillo Restaurant
06.2015 - 04.2017
Manager
Someburros Great Mexican Food
06.2008 - 05.2013
High School Diploma -
St. Mary's Catholic High School
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