James Whitt
Luverne,AL
Summary
I spent many years in Automotive and have worked other different careers until i landed in Security. Since i started doing security i have found the career for me but im always open to try new things and will do my best to be as efficient and productive as possible.
Overview
11
11
years of professional experience
Work History
Armed Security Officer
Allied Universal Security Services, Systems And Solutions
02.2023 - Current
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
Reserve Deputy Sheriff
Randolph County Sheriff's Office
02.2022 - 06.2023
- Enhanced public safety by conducting routine patrols and responding to emergency situations.
- Collaborated with fellow deputies for effective crime prevention and community outreach efforts.
- Conducted traffic stops and enforced traffic laws, reducing accidents and promoting safe driving habits.
Customer Care Representative
Afni Inc, Verizon
11.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Cable Technician
Satellites Unlimited
03.2022 - 10.2023
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
Utility 3
Mohawk Flooring
11.2021 - 02.2022
- Reduced incidents of utility failures by identifying potential risks and recommending corrective actions during inspections.
- Supported the maintenance of a safe working environment by conducting regular site visits and assessing work conditions.
- Ensured compliance with industry standards, leading to increased reliability in utility services.
- Collaborated with utility operators to address inspection findings and implement necessary changes, resulting in improved service delivery.
Assistant Store Manager
Advance Auto Parts
09.2019 - 10.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Furniture Mover
Two Men And A Truck
07.2020 - 01.2021
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Streamlined the moving process by effectively disassembling and reassembling large furniture pieces.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
Automotive Technician
Edwards Chevrolet Downtown & Highway 280
05.2019 - 07.2020
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
General Service Technician
Express Oil Change & Tire Engineers
01.2018 - 05.2019
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
Basic Combat Training
US Army
09.2017 - 12.2017
GENERAL SERVICE TECHNICIAN
Pep Boys
01.2016 - 09.2017
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
CASHIER/Cook Shift Leader
Chick-fil-a Five Points
06.2013 - 01.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
HIGH SCHOOL DIPLOMA -
Shades Valley High School
Irondale, ALFirearm Pro ciency - undefined
Languages
Additional Information
- AED Trained efficient in multitasking between taking orders, preparing food, and maintaining cleanliness. · Skilled in performing routine maintenance tasks, such as oil changes, tire rotations, brakes, alignments, and steering components. · Basic Combat Training· Skilled in conducting routine vehicle maintenance, including oil changes, tire rotations, and brake inspections. · Maintained used car inventory maintenance and inspected used cars for sale.· Completed inspections and repairs for steering components· Led a team of movers in efficiently and safely relocating household furniture and belongings. · Utilized advanced problem-solving skills to navigate challenging spaces and handle delicate items with care. · Demonstrated strong communication skills by effectively coordinating with clients and addressing their needs and concerns. · Led a team of employees in a fast-paced retail environment, ensuring smooth operations and exceptional customer service. · Implemented and enforced company policies and procedures, ensuring compliance and a safe work environment. · Trained and mentored new and existing employees, fostering a positive and productive work culture. · Installed and repaired cable and internet services for residential and commercial customers. · Conducted service calls to troubleshoot and resolve connectivity issues for customers. · Assisted regular deputies in patrolling and maintaining public safety within assigned jurisdiction. · Responded to emergency calls and provided assistance in traffic control and accident investigations. · Trained in emergency response, crisis management, and conflict resolution techniques. · Familiar with using surveillance systems, securing premises, and conducting thorough security checks. · Excellent communication skills, working effectively with law enforcement and other security personnel.
Timeline
Armed Security Officer
Allied Universal Security Services, Systems And Solutions
02.2023 - Current
Customer Care Representative
Afni Inc, Verizon
11.2022 - 02.2023
Cable Technician
Satellites Unlimited
03.2022 - 10.2023
Reserve Deputy Sheriff
Randolph County Sheriff's Office
02.2022 - 06.2023
Utility 3
Mohawk Flooring
11.2021 - 02.2022
Furniture Mover
Two Men And A Truck
07.2020 - 01.2021
Assistant Store Manager
Advance Auto Parts
09.2019 - 10.2021
Automotive Technician
Edwards Chevrolet Downtown & Highway 280
05.2019 - 07.2020
General Service Technician
Express Oil Change & Tire Engineers
01.2018 - 05.2019
Basic Combat Training
US Army
09.2017 - 12.2017
GENERAL SERVICE TECHNICIAN
Pep Boys
01.2016 - 09.2017
CASHIER/Cook Shift Leader
Chick-fil-a Five Points
06.2013 - 01.2016
HIGH SCHOOL DIPLOMA -
Shades Valley High School