James Whyte
Hospitality Professional
Sevierville,TN
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Ole Red
Gatlinburg, TN
03.2020 - 02.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with over 150 team members with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Assisted in recruiting, hiring and training of team members.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Applebee's Neighborhood Grill & Bar
Maitland, FL
11.1999 - 03.2020
- Collaborated with cross-functional teams to develop innovative solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules.
Education
Associate of Arts - Accounting And Business Management
University of South Florida
Tampa, FL05.2020
High School Diploma -
Dunedin High School
Dunedin, FL06.1995
Skills
- Aloha POS
- Employee Discipline
- Google Drive
- Strategic Planning Skill
- Team Leadership Expertise
- Budget Controls
- Corrective Actions
- Business Operations Knowledge
- Food Safety and Sanitation
- Training and Development
- Inventory Control
- Budgeting and Cost Control
Timeline
Assistant General Manager
Ole Red
03.2020 - 02.2023
General Manager
Applebee's Neighborhood Grill & Bar
11.1999 - 03.2020
Associate of Arts - Accounting And Business Management
University of South Florida
High School Diploma -
Dunedin High School
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