James Wiggins
Portland,OR
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Diplomatic in negotiating contracts and marketing strategies to balance customer needs and business profit requirements.
Overview
16
16
years of professional experience
Work History
Human Capital Management Consultant
Paychex Inc
Portland, Oregon
04.2021 - Current
- Conduct research and benchmarking analysis to inform recommendations for best practices in Human Capital Management.
- Advised clients on recruitment methods, employee engagement, performance management, compensation structures.
- Worked closely with senior leadership teams to develop talent management strategies that support organizational objectives.
- Evaluated HR software solutions according to client's specific needs.
- Researched emerging trends in Human Resource industry and identified opportunities for innovation and growth.
- Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
Account Executive
Dealer Spike LLC
Wilsonville, OR
07.2018 - 04.2021
- Made actionable and insightful recommendations for new products, extensions or enhancements.
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Created digital strategies integrating digital platforms like marketing automation and search engine optimization to boost website engagement.
- Negotiated contracts, closed agreements and supported sales team in new product launches.
- Developed and delivered new business requisitions through business-to-business sales and trade shows.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Researched and developed pipeline of clients that demonstrated interest in being partners with organization.
Auto Sales Consultant
Weston Kia
Gresham, OR
02.2018 - 07.2018
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Oversaw customer test drives and demonstrated standard and optional features.
- Responded to inquiries from potential customers via email and telephone.
- Checked purchased vehicles at delivery for damage and final preparations.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Restaurant Manager
Restaurant Company of America
Bend, OR
01.2012 - 01.2018
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Developed and maintained exceptional customer service standards.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Financial Representative
Northwestern Mutual Life Insurance Company
Bend, OR
01.2011 - 03.2012
- Worked with customers to determine needs, evaluate financial means and check eligibility for products or services.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Delivered presentations to key decision makers and offered financial recommendations.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Drove profitability by leveraging analytics to support clients with life, disability and long-term care insurance investments.
- Ensured customer satisfaction by resolving any negative experiences or problems`6e432
- Promoted business to increase customer base and grow revenue.
Plant Engineering Supervisor
United Parcel Service
Portland, OR
02.2008 - 01.2012
- Drafted monthly reports on compliance, throughput, safety incidences and overall compliance.
- Evaluated plant operational processes and documented possible improvements and implementation plans.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Developed quality assurance controls for design approaches.
- Assessed task completion to meet all project deadlines.
- Facilitated continuous improvement initiatives with successful changes affecting all areas of operations.
- Organized data and modeled information for use in key decision-making.
Education
Some College (No Degree) -
Portland State University
Portland, ORSkills
- Opportunity Creation
- Sales Strategies Implementation
- Territory and Pipeline Management
- Product Recommendations
- Account Servicing
- Data Analysis
- Revenue Generation
- Customer Presentations
- Relationship Building and Management
- Interpersonal skills
- Account Management
- Needs Assessment
- Service Coordination
- Customer Relationship Management
- Written and Verbal Communication
- Sales Proficiency
References
References available upon request.
Timeline
Human Capital Management Consultant
Paychex Inc
04.2021 - Current
Account Executive
Dealer Spike LLC
07.2018 - 04.2021
Auto Sales Consultant
Weston Kia
02.2018 - 07.2018
Restaurant Manager
Restaurant Company of America
01.2012 - 01.2018
Financial Representative
Northwestern Mutual Life Insurance Company
01.2011 - 03.2012
Plant Engineering Supervisor
United Parcel Service
02.2008 - 01.2012
Some College (No Degree) -
Portland State University