James Wilborn
El Cajon,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Freight Team Associate
Home Depot
El Cajon, CA
04.2024 - Current
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded freight manually or using company-provided equipment.
- Verified and noted count and condition of cargo received.
- Collaborated with team members to resolve challenges and improve productivity.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Inspected freight for any damage or faults prior to loading.
- Complied with company and legal requirements to maintain safe working environment.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing up to 100 pounds multiple times per shift.
Asset Protection Associate
Walmart
El Cajon, CA
11.2023 - 04.2024
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Wrote reports outlining activities and results.
- Wrote reports for internal and external crime, burglary, or theft.
- Contributed to 30% reduction in loss during store going out of business
Security Officer
Securitas
San Diego, USA
09.2023 - 11.2023
- Conduct security patrols
- Perform safety inspections
- Handle package receiving
- Provide excellent customer service
Customer Success Manager
Voxox Inc.
San Diego, USA
08.2016 - 12.2022
- Responsible to 85% customer retention during the pandemic.
- Helped coordinate the transition to 100% work from home transition
- Responded to incoming calls and inquiries - Managed customer retention - Handled minor billing issues - Collaborated with diverse companies and customers to optimize system usage - Troubleshot calling issues, running call traces and reading call records - Worked with various systems and products to find solutions - Contributed to system development for team coordination and efficiency - Identified product issues and alerted the engineering team for prompt resolution - Collaborated with Dev teams on new ideas and processes - Analyzed productivity and workflow, implementing improvements
Managed Services Technician
Csci Inc.
San Diego, USA
07.2014 - 05.2016
- Provided exceptional customer service
- Troubleshoot network and computer issues
- Set up servers and planned network infrastructure
- Installed new network infrastructure and firewalls
- Provisioned VoIP services
Membership Representative
24 Hour Fitness
San Diego, USA
07.2014 - 02.2015
- Enrolled new members
- Upsold personal training packages
- Delivered excellent customer service
Education
Bachelor Of Science In Information Technology -
ITT Technical Institute
San Diego, CA02.2012
Skills
- Analytical Skill
- Conducting Security Patrol
- Customer Management
- Customer Retention
- Network Troubleshooting
- Planning Process
- Productivity Improvement
- Team Coordination
- Troubleshooting
- Voice Over Internet Protocol
- Workflow Analysis
- Heavy Lifting
- Warehouse Safety
- Shipping and receiving
- Paperwork Processing
- Report Generation
- Product Knowledge
- Account updating
- Complaint resolution
- Conflict Mediation
- Reading Comprehension
- Call triaging
- Training development aptitude
- Call Center Operations
- Project management abilities
- Customer Relationship Management (CRM)
- Building rapport
- Team Development
- Product Promotion
- Critical Thinking
- Staff education and training
- Problem Resolution
- Strategic Planning
Timeline
Freight Team Associate
Home Depot
04.2024 - Current
Asset Protection Associate
Walmart
11.2023 - 04.2024
Security Officer
Securitas
09.2023 - 11.2023
Customer Success Manager
Voxox Inc.
08.2016 - 12.2022
Managed Services Technician
Csci Inc.
07.2014 - 05.2016
Membership Representative
24 Hour Fitness
07.2014 - 02.2015
Bachelor Of Science In Information Technology -
ITT Technical Institute