James Wilfrom
West Point,NY
Summary
Dynamic dental professional with extensive experience at the US Army, excelling in patient care and operational management. Recognized for exceptional problem-solving and communication skills, fostering teamwork and enhancing patient satisfaction. Proficient in radiology and infection control, consistently ensuring a safe and efficient clinic environment. Committed to delivering high-quality dental services.
Overview
5
5
years of professional experience
Work History
Dental Clinic NCOIC
US Army
West Point, NY
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Infection Control NCO
US Army
West Point, NY
11.2024 - Current
- Developed comprehensive infection control policies, ensuring adherence to regulatory standards and best practices.
- Optimized workflow processes by identifying opportunities for improvement in waste management procedures related to infectious materials disposal.
- Improved Clinic infection control practices by implementing and monitoring strict hygiene protocols.
- Reviewed construction projects within the hospital premises for adherence to appropriate infection control standards during planning and execution phases.
Dental Clinic Practice Manager
US Army
West Point, NY
02.2025 - 06.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Dental Hygienist
US Army
Anchorage, AK
07.2021 - 09.2024
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Dental Clinic Receptionist
US Army
Anchorage, AK
01.2020 - 07.2021
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
Dental Radiology Technician
US Army
Anchorage, AK
01.2020 - 07.2021
- Demonstrated technical expertise with various imaging modalities, including X-ray, CT scan, MRI, and ultrasound technologies.
- Assisted in training new radiology technicians, sharing knowledge of best practices and departmental procedures.
- Maintained high-quality images by regularly calibrating and adjusting radiologic equipment, ensuring optimal performance.
- Efficiently managed inventory of supplies required for daily operations while identifying opportunities to reduce costs without compromising quality.
Dental Sterilization Technician
US Army
Anchorage, AK
01.2020 - 07.2021
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
Dental Assistant
US Army
Anchorage, AK
01.2020 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Bachelors Of Health Science - Health Sciences
American Military University
Charles Town, WVSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
Timeline
Dental Clinic NCOIC
US Army
02.2025 - Current
Dental Clinic Practice Manager
US Army
02.2025 - 06.2025
Infection Control NCO
US Army
11.2024 - Current
Dental Hygienist
US Army
07.2021 - 09.2024
Dental Clinic Receptionist
US Army
01.2020 - 07.2021
Dental Radiology Technician
US Army
01.2020 - 07.2021
Dental Sterilization Technician
US Army
01.2020 - 07.2021
Dental Assistant
US Army
01.2020 - 07.2021
Bachelors Of Health Science - Health Sciences
American Military University