James Wilkes

• Increased on-time deliveries by planning and executing efficient routes, resulting in improved customer satisfaction
• Reduced fuel costs by consistently monitoring vehicle performance and implementing preventive maintenance measures
• Enhanced safety record with diligent pre-and post-trip inspections, promptly addressing any potential issues
• Maintained strong communication with dispatch to ensure timely updates on delivery progress and report any issues encountered during trips
• Boosted company reputation by providing excellent customer service during pick-ups and deliveries, fostering positive relationships with clients
• Loaded and unloaded cargo securely according to best practices, minimizing risk of damage during transit
• Navigated through various weather conditions while adhering to safety protocols, ensuring safe transport of goods at all times
• Utilized GPS devices and maps skillfully to navigate unfamiliar areas quickly while remaining compliant with local traffic laws
• Coordinated closely with warehouse staff for effective loading/unloading procedures, ensuring safe handling of goods throughout the process
• Managed time effectively during long-haul trips, adhering to federal Hours of Service regulations without compromising deadlines or safety standards
• Streamlined proof-of-delivery processes by utilizing mobile technology solutions that reduce paperwork errors while improving overall efficiency
• Ensured accurate weight distribution of cargo loads by following proper loading guidelines, preventing vehicle imbalance, and safety hazards on the road.

• Provide technical support to district staff and students troubleshooting hardware and software issues and resolving technical problems in a timely manner
• Install, configure, troubleshoot, and maintained desktops, laptops, network printers, projectors, and other IT equipment
• Assisted with network administration task, such as user account management, security updates, and system backups
• Participated in projects deploying district-wide technology initiatives, including software upgrades, hardware refreshes, and network infrastructure enhancements
• Collaborated with cross-functional teams to resolve technical issues and provide excellent customer service
• Assisted in managing inventory, procurement, and disposal of technology assets, ensuring compliance with district policies and procedures
• Maintained documentation and records of technical support activities, including incident reports, resolutions, and inventory records
• Proficient in inspecting, troubleshooting, and repairing damaged Dell, HP, and Lenovo desktops, laptops, and Chromebook devices and peripherals.

• Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district
• Relocate computer hardware, peripherals, and equipment as needed
• Responsible for over 1100 pieces of campus technology equipment
• Provide users with tips on how to safely use and take care of issued equipment
• Coordinate training with cluster technology specialist for teachers
• Report and maintain records for salvaged equipment
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment
• Provide technical assistance to users of computers, instructional equipment, and software
• Install and configure application and operating system software and upgrades
• Diagnose and repair network connectivity and hardware issues, including printers
• Maintain accurate inventory of hardware, software, and other equipment and material at assigned site.

• Install, test, troubleshoot, repair and upgrade Direct TV equipment that receives signals for residential and business customers
• Prepare for service calls by reviewing installation orders, gathering equipment supplies, and tools
• Establish cable satellite dish system by installing equipment, running and pulling TV cable, programming and calibrating equipment, and adhering to codes, regulations, and standards
• Completed all job reports and logs immediately following service calls
• Maintained quality assurance and customer satisfaction objectives
• Meticulously tracked all parts and devices used on each service call.

• Installed and troubleshooted the Linux-based communication platform Force XXI Battle Command Brigade and Below (FBCB2) Systems
• Installed and troubleshooted the military's Movement Tracking System (MTS)
• Installed and trouble shot the military's Blue Force Tracking system
• Interpret technical schematics based on the installation platform
• Assisted team members with troubleshooting and diagnostics.

• Migrated/reimaged all devices used in the Hospital
• Consistently met deadlines and requirements for all production work orders
• Coordinated with systems partners to finalize designs and confirm requirements.

• Served as the Senior Signal Support Systems/Retransmission Team Chief in a Battalion.
• Responsible for the morale, welfare and professional development of over 35 Soldier.
• Responsible for equipment worth in excess of $650,000.
• Assists in the development, scheduling, coordination and evaluation of all communications training
at company level.
• Supervised the installation, operation, and maintenance of all communications equipment.
• Installed CAT 5, CAT 6 cables in numerous buildings, and Tactical Operations Centers (TOC).
• Performed Unit level maintenance on authorized signal equipment and associated electronic devices.
• Handled all troubleshooting tasks for signal support services, which included radio, wire and
battlefield automated systems.
• Wrote and executed information services policies for use by supported organizations.
• Implemented company policies, technical procedures and standards for preserving the integrity and
security of data, reports and access.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help
desk staff.
• Developed work-flow charts and diagrams to ensure production team compliance with client
deadlines.