James Wilkey
Maroa,IL
Summary
Dynamic Parts and Service Director at Bob Ridings In Decatur, skilled in budget administration and culture building. Achieved significant revenue growth through strategic resource allocation and streamlined operations. A strong leader, I fostered team engagement and enhanced customer loyalty while ensuring compliance with industry standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Mayor
City of Maroa
03.2021 - Current
- Directed operations, planning, and administration of city departments.
- Attended public forums, events and informal meetings.
- Appointed qualified candidates to positions such as chief of police.
- Signed contracts, ordinances and other official documentation to execute orders of office.
Assistant High School Football Coach
Maroa-Forsyth High School
09.2011 - Current
- Worked with offensive and defensive coaches to develop cohesive football program.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Instilled discipline and principles of good sportsmanship in players.
Parts and Service Director
Bob Ridings In Decatur
04.1994 - Current
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Warranty Administrator
Bob Ridings In Decatur
04.1994 - Current
- Gathered paperwork and contacted customers to book appointments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Director of Fleet Operations
Bob Ridings In Decatur
04.1994 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Maintained accurate driver information for delivery scheduling.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Trained drivers to manage time effectively, improving overall mileage performance.
Education
No Degree - Business Administration
Lakeland College
Mattoon, ILSkills
- Culture building
- Scheduling and planning
- Policy administration
- Vendor management
- Negotiation
- Communication skills
- Resource allocation
- Human resources management
- Fiscal management
- Strong leader
- Budget administration
- Time management abilities
- Reliability
Certification
Master certified through Ford Motor Company in Parts, Service, and Warranty
Languages
English
Full Professional
Timeline
Mayor
City of Maroa
03.2021 - Current
Assistant High School Football Coach
Maroa-Forsyth High School
09.2011 - Current
Parts and Service Director
Bob Ridings In Decatur
04.1994 - Current
Warranty Administrator
Bob Ridings In Decatur
04.1994 - Current
Director of Fleet Operations
Bob Ridings In Decatur
04.1994 - Current
No Degree - Business Administration
Lakeland College
Similar Profiles
Abby DonakerAbby Donaker
Substitute Teacher, K-12 at Maroa Forsyth Community Unit School District 2Substitute Teacher, K-12 at Maroa Forsyth Community Unit School District 2
Carolyn MontgomeryCarolyn Montgomery
Treasurer at Castle Dale City/Price City/Orangeville CityTreasurer at Castle Dale City/Price City/Orangeville City
JULIE TICKLERJULIE TICKLER
Bus Aide, Preschool Aide, Middle School Aide at Bellbrook City Schools, Huber Heights City SchoolBus Aide, Preschool Aide, Middle School Aide at Bellbrook City Schools, Huber Heights City School
Beth UlreyBeth Ulrey
Payroll Administrator/HR Assistant/Accountant at Decatur Foundry, Inc.Payroll Administrator/HR Assistant/Accountant at Decatur Foundry, Inc.
Matt HauerspergerMatt Hauersperger
Territory Manager at Beauflor USTerritory Manager at Beauflor US