James Wilkinson
Menifee
Summary
Innovative professional with a strong background in employee training and conflict resolution. Known for fostering a positive workplace culture and optimizing team performance to achieve organizational objectives.
Overview
19
19
years of professional experience
Work History
Manager
Ramona Tire
Hemet
06.2007 - Current
- Developed and implemented training programs to enhance team skills and performance.
- Led strategic planning sessions to align operational goals with company objectives.
- Evaluated team performance and provided actionable feedback to support professional growth.
- Optimized workforce scheduling to enhance productivity and service delivery.
- Resolved conflicts among team members to promote a positive workplace culture.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
Education
High School Diploma -
Norco College
Norco, CA06-1982
Skills
- Employee training
- Performance evaluation
- Strategic planning
- Conflict resolution
- Customer service
- Workforce management
- Team building
- Time management
- Decision making
- Mentoring skills
- Customer relationship management (CRM)
- Policy and procedure development
- Recruiting and interviewing
- Verbal and written communication
Timeline
Manager
Ramona Tire
06.2007 - Current
High School Diploma -
Norco College