Adrian Lee

• Developed and updated databases to handle customer data.
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
• Developed scripts and processes for data integration and maintenance.
• Created and updated database designs and data models.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Set up and controlled user access levels across databases to protect important data.
• Tested programs and databases to identify issues and make necessary modifications.
• Coordinated with project management on database development timelines.
• Authored and coded database descriptions.
• Designed and developed analytical data structures.
• Created and implemented database designs and data models.
• Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.

• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Processed over 30 support requests weekly for technical assistance on wide range of issues.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Evaluated system potential by testing compatibility of new programs with existing programs.
• Maximized use of hardware and software by training users and interpreting instructions.
• Used ticketing systems to manage and process support actions and requests.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Logged support tickets and closed when issues were resolved.
• Resolved technical issues by troubleshooting.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Performed tests of functionality, security and performance of different workstations and devices.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Collaborated with IT teams to implement system updates, improving overall network stability.
• Conducted regular system audits, identifying potential issues and implementing proactive solutions.
• Maintained clear communication with end-users during the issue resolution process, ensuring customer satisfaction.
• Analyzed trends in help desk requests to identify areas for improvement in IT systems and training materials.
• Served as a key liaison between the IT department and business units, fostering collaboration on technology initiatives.
• Provided after-hours support for critical incidents, ensuring rapid response to minimize downtime or disruptions.
• Implemented remote support capabilities to expand services offered by the Help Desk team.
• Evaluated vendor products for suitability within the organization's IT infrastructure, offering informed recommendations to decision makers.
• Coordinated with other IT departments on cross-functional projects for seamless integration of new technologies.
• Continuously updated personal technical knowledge through certifications and trainings maintaining expert-level skills to better serve end users.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Monitored systems in operation and input commands to troubleshoot areas.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Helped streamline repair processes and update procedures for support action consistency.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Configured hardware, devices and software to set up work stations for employees.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
• Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
• Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.

Oversaw and managed the Information Technology portion of the company, which included
server management, Sonic Wall firewall management, Desktop Support, Laptop Support, and
VOIP systems. I single handedly supported a company of 300+ employees throughout eight
locations in South Carolina, and Georgia using various methods to meet the technical needs of the
company.

• Maintained close connection with project personnel to quickly identify and resolve problems
• Updated project plans based on changing objectives, specifications and staff availability
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
• Brought in additional project personnel and resources to meet demands
• Identified, addressed and either resolved or escalated project issues
• Kept project teams on-task with proactive control of budgets, schedules and scopes
• Produced status reports for customers and senior management

• Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
• Investigated hardware product issues involving materials and software and devised solutions.
• Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
• Trained customer employees and managers on machine use and maintenance.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Documented all changes and actions in computer-based tracking system.
• Explained diagnostic findings to customers and outlined repair or service options.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Evaluated systems according to predetermined checklist and noted issues.
• Demonstrated increased knowledge of company products and equipment.
• Facilitated maintenance team training procedures to align with company standards.

• Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
• Maintained proper temperatures during storage, cooking and serving
• Prepared components for foods such as soups, entrees and side dishes
• Applied nutritional guidelines to prepare healthy meals
• Kept surfaces, tools and equipment clean and sanitized
• Performed shift change tasks each day to keep store efficient and neat
• Checked completed orders for accuracy and bagged meals for easy carrying
• Promoted customer loyalty by efficiently handling food and service complaints
• Protected customers by washing and sanitizing dishes, glassware and silverware after each use
• Cooked batches of food according to standard recipes
• Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
• Took food orders from patients and families, and explained offerings
• Utilized standard recipes to bake, fry, steam or otherwise prepare dishes