Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
JAMES WILLIAMS
Orlando,Florida
Summary
Overview
28
years of professional experience
Work History
Walt Disney World CompanyOrlando, FL
Clerk
05.2022 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
Hilton Grand VacationsOrlando, Florida
Security Supervisor
01.2011 - Current
Job overview
- Supervise and schedule LP Associates, providing direction and equipment needed to accomplish their duties.
- Respond to security incidents and accidents, and complete required reports to include statements from involved parties, including witnesses Assist with training of all LP staff members on emergency fire procedures, lock system operation, response to all security incidents and accidents, use of force, video camera operation, and fundamental escort procedures Administer basic First Aid and CPR when needed Provide and assist with training of resort staff of First Aid and CPR, and in evacuation, fire, and disaster procedures for the property Adhere to the enforcement of all policies and procedures of the company Maintain key control for the property Help direct the Resort safety programs and committees Deter and prevent employee theft by maintaining and developing policies and procedures, ensuring these guidelines are enforced Complete daily security reports for the LP Manager Ensure overall compliance of OSHA rules and regulations Maintain proper SDS labeling and records Regular attendance in conformance with the standers established by the company and leadership is essential to the successful performance of this job.
Westgate Resorts, FL
Security Officer
07.2006 - 02.2011
Job overview
- Monitored building access and identified all officials and employees before authorizing their entrance Detected and apprehended any unauthorized personnel Noted and followed up on any unusual behavior Responded to calls in both routine and emergency situations Maintained accurate and detailed logs of all events that occurred during each shift Processed and logged accurate and detailed incident reports Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises Delivered accurate verbal and written reports to company personnel Patrolled commercial property and the associated parking garage Investigated all security and safety violations Monitored security camera system day and night to protect lives and property Provides outstanding customer service at all times including answering inquiries, directing traffic, providing direction and information for general problem solving.
Uhaul InternationalAllentown, PA
General Manager
03.1996 - 10.2003
Job overview
- Solved unresolved customer issues Promptly responded to inquiries and requests from prospective customers Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff Scheduled staff shifts to cover peaks and lulls in customer inquiries Trained staff on operating procedures and company service Provided accurate, specific and timely performance feedback for CSRs Identified individual development needs with appropriate training Managed work flow to exceed quality service goals Interviewed job candidates and made staffing decisions Counted cash drawers and made bank deposits Managed staff of 26 sales associates and 1 assistant managers Reordered inventory when it dropped below predetermined levels Planned budgets and authorized payments and merchandise returns Scheduled and led weekly store meetings for all employees Increased profits through effective sales training and troubleshooting profit loss areas Completed profit and loss performance reports Generated repeat business through exceptional customer service.
Education
Florida Technical College
Associate of Science from Criminal Justice Business, Communications and Computer Information Systems
2010
University Overview
Criminal Justice Business, Communications and Computer Information Systems
Strayer University
Bachelor of Science from Criminal Justice / Computer Forensics Currently Attending
University Overview
Criminal Justice / Computer Forensics Currently Attending
Skills
- Excellent time management skills
- Effective workflow management
- Adherence to high customer service standards
- Inventory control
- Skilled trainer
- Customer-focused
- Effective problem solver
- Microsoft Outlook, Word and Excel
- Exceptional interpersonal communication
- Safety and security
- Interrogation techniques
- Staff Management
- Operations management
- Coaching and mentoring
- Business planning
- Verbal and written communication
- Budgeting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Clerk
Walt Disney World Company
05.2022 - Current
Security Supervisor
Hilton Grand Vacations
01.2011 - Current
Security Officer
Westgate Resorts
07.2006 - 02.2011
General Manager
Uhaul International
03.1996 - 10.2003
Florida Technical College
Associate of Science from Criminal Justice Business, Communications and Computer Information Systems
Strayer University
Bachelor of Science from Criminal Justice / Computer Forensics Currently Attending