James Williams
Merrick,NY
Summary
Customer-oriented General Manager with years of Food Service experience focused on Service and Food Quality. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader that leads by example.
B&I , Private School , Residential and Higher Education Experience
ServSafe & Suffolk County Food Managers Certified
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Whitsons Culinary Group
Islandia, NY
08.2012 - 11.2023
- Based at Locations : Estee Lauder, United Nations Federal Credit Union , & SCO Madonna Heights
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Create & Cook Menus based on Client needs
- Formed and sustained strategic relationships with clients.
- Created Custom Catering Portal -CaterTrax
- Coordinated Install of 6 New POS Systems and Trained Staff
- Implemented Bar Code Scanning - Grab n go Items
- Worked wIth Vending to Create a Temporary C store during Cafe Closure
- Initiated Sustainable Dining Program - Recycled food waste , Biodegradable Plates / Utensils
Chef Manager
Whitsons Culinary Group
Islandia, NY
09.2001 - 08.2012
- Based At Estee Lauder -Melville NY
- Ordered food supplies every week to restock inventory, remaining aware of budgets.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Prepared recipes, menu cycles and portion sizes within restaurant budgets.
- Directed preparation, delivery and service of catering and special meal requests.
- Checked quality of food products to meet high standards.
- Created menus based on seasonal ingredients and customer preferences.
- Monitored costs associated with food production and labor expenses to maintain budgetary goals.
Education
Le Grande Diplome - Culinary Arts
French Culinary Institute
NYCSUNY Farmingdale
Farmingdale, NYSkills
- Customer Relations
- Advertising and Marketing
- Leadership and Team Building
- Vendor Relationships
- Customer Experiences
- Budget Administration
- Cooking Quality Food
- Creating Custom Menu
- Customer Retention
- Schedule Management
- Staff Supervision
- P&L Management
- Point of Sale Systems
- Sanitation Standards
- Inventory Management
Accomplishments
- High End Caterings - Estee Lauder Family , Joan Lunden , Elizabeth Hurley , United Nations Federal Credit Union , Hilary Clinton Toys for Tots Event. 2009 Hass Avocado Board Silver Medal Best Appetizer , Best Labor Budget Award
Volunteer - CYO Sacred Heart Church BBQ
Certification
- Certified Serve Safe - Expires 2027
- Certified Suffolk County Food Managers
Timeline
General Manager
Whitsons Culinary Group
08.2012 - 11.2023
Chef Manager
Whitsons Culinary Group
09.2001 - 08.2012
Le Grande Diplome - Culinary Arts
French Culinary Institute
SUNY Farmingdale
- Certified Serve Safe - Expires 2027
- Certified Suffolk County Food Managers
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