James Williams
Altamonte Springs,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production/Shipping Supervisor
CVS Health Distribution
6 2022 - Current
- Assist with hiring, onboarding and scheduling on new colleagues
- Conduct staff meetings to verify daily worksheets are completed accurately and submitted in a timely manner
- Partake in various Kaizen events to improve processes for DC
- Implement Process improvement to shipping department to cut overtime costs & increase overall TPUT
- Use Six Sigma methods such as TIMWOODs & 5 Whys to determine root causes
- Utilize statistical methods to discover, assess, and decipher patterns and trends in intricate datasets could be beneficial for diagnosis and forecasting
- Partner with retail store leaders to ensure best customer satisfaction
- Reduced department total hours by 25% by improving Picks per hour KPI and cutting indirect hours
- Responsible for performance, quality and safety of 25+ direct reports.
Area manager
Best Buy
06.2021 - 06.2022
- Participate in special projects, company initiatives, community development activities, and other leadership responsibilities as they arise or are allocated
- Hire, coach and manage performance of a hourly general warehouse workers and hourly supervisor
- Facilitates change and sets objectives for warehouse operations to create an environment of continuous improvement
- Implement new ideas for process improvement to drive production and reduce labor cost
- Increased Pick UPH by 15% by removing obstacles via 5S projects and process improvements.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Team Leader
IKEA
06.2020 - 01.2021
- Responsible for the development of 40 Direct reports
- Increased department efficiency by increasing Picks per hour by 25%
- Decreased Cost by 32% by reducing the amount of damages
- Promote IKEA Values through various Employee engagement activities
- Social Distance officer during shift, ensuring employee safety via CDC regulations and guidelines
- Analyze workload and assign manpower to maintain proper Service level requirements for all Retail Store services.
Area Manager
Amazon Logistics
08.2017 - 04.2020
- Responsible for bringing station from 15th ranked in the region to 2nd rank in the region for UPH KPI
- Hire and develop associates to grow within company or other roles throughout workplace
- Delivered negative and positive feedback such as 1st write ups/final write ups/ positive document coaching
- Assisted employees in solving their issues related to payroll, performance reviews, promotions & employee relations
- Travel to various stations to Train new incoming managers
- Developed weekly/monthly resume and interview classes for Hourly Associates
- Utilized YMS to track incoming and outgoing Freight
- Use Lean Six Sigma methods to drive quality, cut cost and eliminate wastes
- Responsible for the development & employee experience for 60+ direct reports.
2nd Assistant Manager
Brookstone
08.2014 - 06.2016
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High school Diploma -
John Glenn High
Westland, MI06.2012
Skills
Problem-solving aptitude
undefinedCertification
Six Sigma Yellow Belt, LinkedIn Learning, 06/01/22
Awards
- Team Leader of the Quarter, IKEA, Awarded to the Team Lead with the most employee & peer recognition.
- Quality Superstar, Amazon Logistics, Awarded by Director for having top 3 DPMO KPI in network for entire calendar year.
Timeline
Area manager
Best Buy
06.2021 - 06.2022
Team Leader
IKEA
06.2020 - 01.2021
Area Manager
Amazon Logistics
08.2017 - 04.2020
2nd Assistant Manager
Brookstone
08.2014 - 06.2016
Production/Shipping Supervisor
CVS Health Distribution
6 2022 - Current
High school Diploma -
John Glenn High
Six Sigma Yellow Belt, LinkedIn Learning, 06/01/22