James Williams

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Addressed and resolved customer conflicts, verifying satisfactory outcomes for involved parties.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Participated in lecture classes and asked compelling questions to further solidify learning.
• Immersed myself in Costa Rican culture and took multiple Spanish classes to enhance my knowledge of the language
• Adapted to living in a new country by building relationships with locals and taking advantage of the experiences offered by my school

• Maintained cleanliness and proper functioning of all business equipment
• Oversaw the setup and breakdown of all special events hosted by the business
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.