James Williams
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial and mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Service Experience Representative
LPL Financial Services
10.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for improved turnaround times and overall client experience.
- Providing administrative support to the financial advisors including any and all daily, monthly and annual tasks
- Assisted with information and documentation for new accounts, transfers and account maintenance.
- Delivered exceptional levels of service, consistently exceeding performance targets.
- Collaborated with colleagues to develop innovative solutions for complex customer issues.
- Educated advisors on account services, new technology, paperless statements and Clientworks technology.
Customer Service Representative
Service Mac
11.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responding to the clients mortgages servicing and concerns.
- Properly document each customers interaction through the MSP mortgage servicing system.
- Ensuring that all calls are handled with the specified CFPB guidelines.
Delayed Allocations Outbound
Amazon
07.2020 - 11.2021
- Scanned packages going out to their specific destinations.
- Presorted new inventory that came in and allocated it to the proper destinations.
- TDR (trailer dock release). Opened and Closed trailer doors to insure that freight got to their destinations safely and without damage.
- Collaborated with our leaders to ensure that we worked in a clean, safe workplace and adhered to the safety protocols.
Prep Cook and Pit Master
Jim N Nicks Bar-B-Q
05.2018 - 04.2020
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Kitchen Manager
Soulshine Pizza Factory
09.2016 - 04.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Sous Chef/Restaurant Front of House Manager
PF Chang's Restaurant
06.2008 - 09.2016
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
- Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
Education
No Degree - Architectural Engineering
Tennessee State University
Nashville, TNSkills
- Computer Literacy
- Product Knowledge
- Critical Thinking
- Decision Making
References
References available upon request.
Timeline
Service Experience Representative
LPL Financial Services
10.2022 - Current
Customer Service Representative
Service Mac
11.2021 - 10.2022
Delayed Allocations Outbound
Amazon
07.2020 - 11.2021
Prep Cook and Pit Master
Jim N Nicks Bar-B-Q
05.2018 - 04.2020
Kitchen Manager
Soulshine Pizza Factory
09.2016 - 04.2019
Sous Chef/Restaurant Front of House Manager
PF Chang's Restaurant
06.2008 - 09.2016
No Degree - Architectural Engineering
Tennessee State University
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