Timeline
Work History
Overview
Education
Skills
Hi, I’m

James Williams

Customer Service
Windsor Mill,MD

Timeline

Morgan State University

Bachelor Of Science from Sports Science
08.2022 - Current

Customer Service Representative

GOALS Baltimore Indoor Facility
07.2020 - 10.2021

Work History

GOALS Baltimore Indoor Facility

Customer Service Representative
07.2020 - 10.2021

Job overview

  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Overview

1
year of professional experience
3
years of post-secondary education

Education

Morgan State University
Baltimore, MD

Bachelor Of Science from Sports Science
08.2022 - Current

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement

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James Williams Customer Service