Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Williams

Summary

Dynamic service expert with extensive experience in customer interaction and issue resolution, consistently driving positive outcomes through effective teamwork. Recognized for adaptability, reliability, and exceptional communication skills, fostering strong relationships with clients and colleagues. Proficient in conflict resolution and problem-solving, dedicated to delivering high-quality service that exceeds expectations. Proven track record of enhancing customer satisfaction and contributing to team success in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Construction Worker

ARC Construction
07.2023 - Current
  • Utilized hammers, saws, squares, levels, and fastening devices as well as various pneumatic/power tools as needed to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

Shift Lead

American Howa Kentucky
07.2022 - 02.2023
  • Provided training and continuously maintained a safe environment in production areas, adhering to safety regulations
  • Conducted quality checks and audits to ensure the production team's compliance with quality standards.
  • Spearheaded operations with responsibility for maintaining production schedules, providing training, resolving issues, and fostering team development.
  • Ensured adherence to quality standards, timeliness, and safety through effective management of daily operations.
  • Utilized adept problem-solving abilities to effectively navigate challenges and optimize workflow using Plex Inventory Management Software.

Production Technician

Nissan North America
07.2021 - 07.2022
  • Contributed to the efficient operations of an assembly line by effectively executing designated sections of the product within a team environment
  • Required expertise in fastening and connecting various parts for seamless integration
  • Gained expertise in handling diverse equipment ranging from air-powered tools to hand-held implements and automated machines
  • Adhered strictly to established policies, procedures, protocols and safety guidelines at all times.

FedEx Ground Delivery Driver

AMW Trucking, Inc.
01.2018 - 10.2019
  • Managed transportation duties as a contractor for both FedEx Ground and FedEx Home Delivery
  • Maximized efficiency in sorting and loading packages onto truck.

Agent Service Rep/Sales Support

McKesson Medical Surgical
02.2010 - 12.2016
  • Coordinated pre-sales and post-sales support activities, working closely with sales and service personnel
  • Streamlined processes for equipment returns, repairs, replacements, sales orders, and delivery schedules.
  • Demonstrated strong organizational skills in efficiently coordinating and resolving customer concerns.

Operations Manager

A Great Event, Inc.
06.2009 - 02.2010
  • Managed daily operations for large-scale events and productions
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Customer Service Rep

Blue Cross & Blue Shield of MS
07.2005 - 05.2008
  • Maintained exceptional service standards for subscribers, group leaders, agents/brokers,and other stakeholders
  • Handled customer queries related to membership, billing, claims, and benefits

Education

Some College (No Degree) - Business Management

University of Mississippi
Oxford, MS

Skills

  • Innovative problem-solving
  • Inventory control
  • Customer relationship management software
  • Staff Training and Development
  • Effective multi-tasking
  • Quality control
  • Lean manufacturing techniques
  • Six sigma principles
  • Attention to detail
  • Microsoft Office Suite
  • JD Edwards proficiency
  • Salesforce CRM experience

Timeline

Construction Worker

ARC Construction
07.2023 - Current

Shift Lead

American Howa Kentucky
07.2022 - 02.2023

Production Technician

Nissan North America
07.2021 - 07.2022

FedEx Ground Delivery Driver

AMW Trucking, Inc.
01.2018 - 10.2019

Agent Service Rep/Sales Support

McKesson Medical Surgical
02.2010 - 12.2016

Operations Manager

A Great Event, Inc.
06.2009 - 02.2010

Customer Service Rep

Blue Cross & Blue Shield of MS
07.2005 - 05.2008

Some College (No Degree) - Business Management

University of Mississippi

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