James Williams
Fayetteville
Summary
Dynamic professional with extensive experience in security and management, notably as General Manager at KFC, where I implemented cost-control measures that improved profitability. Skilled in coaching and mentoring teams, I excel in verbal communication and security protocols, driving operational excellence and enhancing team performance through effective training programs.
Experienced with performing regular maintenance and repairs on facility equipment. Utilizes strong troubleshooting skills to identify and resolve issues efficiently. Track record of maintaining safe and operational environments through preventive maintenance and teamwork.
Overview
13
13
years of professional experience
Work History
Guard
Veterans Security
Fayetteville Nc
01.2024 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter unauthorized access and maintain order.
- Responded promptly to alarms and incidents, documenting findings for follow-up.
- Assisted in training new guards on safety procedures and emergency response protocols.
General Manager
KFC
Fayetteville Nc
- 01.2024
- Oversaw daily operations to ensure compliance with quality standards and customer satisfaction.
- Trained and mentored staff to enhance performance and operational efficiency.
- Implemented cost-control measures, reducing waste and improving profitability.
- Analyzed sales data to inform strategic decisions and improve service offerings.
- Developed training programs focused on team development and operational excellence.
- Established performance metrics to monitor progress and drive continuous improvement initiatives.
- Led cross-functional teams in executing process improvements that enhanced workflow efficiency.
General Manager
McDonald's
Newton Grove
01.2017 - 05.2021
- Streamlined operational processes to enhance service efficiency and customer satisfaction.
- Led staff training programs, improving team performance and reducing turnover rates.
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Analyzed sales data to identify trends, driving targeted promotions and menu adjustments.
Maintenance Technician
McDonald's
Fayetteville, NC
02.2013 - 02.2016
- Conducted routine inspections to identify equipment malfunctions and ensure optimal performance.
- Performed preventive maintenance tasks to reduce downtime and extend equipment lifespan.
- Collaborated with team members to troubleshoot mechanical issues and implement effective solutions.
- Assisted in maintaining inventory of tools and supplies, ensuring availability for repair tasks.
- Documented maintenance activities and generated reports for tracking service history and compliance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma - All
Hoke
Raeford, NC6 1997
Skills
- Troubleshooting skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Safety awareness
- Hand and power tools
- Mechanical repair
Timeline
Guard
Veterans Security
01.2024 - Current
General Manager
McDonald's
01.2017 - 05.2021
Maintenance Technician
McDonald's
02.2013 - 02.2016
General Manager
KFC
- 01.2024
High School Diploma - All
Hoke
Work History
01-2021