James Williams
Alvarado,TX
Summary
Former retail store manager and warehouse supervisor with over 20 years of customer service experience. Proven ability to build strong relationships with customers and team members. I currently possess my Texas Property and Casualty license, and I am pursuing my Texas Life and Health license as well. Eager to leverage skills in a new role within the insurance industry.
Overview
24
24
years of professional experience
Work History
Night Warehouse Supervisor
Mouser Electronics Inc.
Mansfield, TX
06.2020 - 10.2024
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results
- Assist warehouse staffing with external interviews and internal interview promotions
- Implemented cart signage to assist warehouse FIFO standards and currently working with receiving department to implement traceability on our "one part" pallets
- Developed a well rounded understanding of the warehouse by supervising MKP, pallet area, VLMs, material handlers, cycle counters, and assisting the logistics department.
- Monitored stock levels, storage space availability and product rotation schedules.
- Ensured all safety regulations were followed while working in the warehouse.
Store Manager
Bed Bath & Beyond Inc.
Mansfield, TX
08.2012 - 04.2020
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
- Delegate work to employees based on shift requirements, individual strengths and unique training.
- Addressed customer inquiries and resolved complaints.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Shared product knowledge with customers and made personal recommendations
- Directly impacted safety in two stores resulting in 5+ years of accident free days
Assistant Store Manager
Bed Bath & Beyond Inc.
Fort Worth, TX
08.2008 - 08.2012
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
Operations Manager
Bed Bath & Beyond Inc.
Addison, TX
09.2003 - 09.2008
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Oversaw financial management activities, including budget management, and payroll
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Oversaw hiring processes to strengthen store's staff and set the store up for future successes with staff development
Receiving Manager
Bed Bath & Beyond Inc.
Addision, TX
09.2000 - 09.2003
- Received and staged incoming inventory for movement to stockroom or sales floor.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Organized storage areas to maximize efficiency of materials movements and minimize double working of stock
- Opened and checked deliveries to verify contents and resolve issues with damages
- Supervised warehouse team, including schedule management, training and task delegation.
- Responsible for training of all newly hired managers for the DFW area
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Education
Some College (No Degree) - Business Marketing
University of North Texas
DentonSome College (No Degree) - General Studies
Tarrant County Jr College
Arlington, TexasHigh School Diploma -
Sam Houston High School
Arlington, TXSkills
- Call center operations
- Efficient time use
- Teamwork focus
- Service mastery
- Computer skills
- Communication prowess
- Engagement strategies
- Solution finding
- Sales techniques
- Attention to detail
- Self Motivated
- Inbound phone sales
Timeline
Night Warehouse Supervisor
Mouser Electronics Inc.
06.2020 - 10.2024
Store Manager
Bed Bath & Beyond Inc.
08.2012 - 04.2020
Assistant Store Manager
Bed Bath & Beyond Inc.
08.2008 - 08.2012
Operations Manager
Bed Bath & Beyond Inc.
09.2003 - 09.2008
Receiving Manager
Bed Bath & Beyond Inc.
09.2000 - 09.2003
Some College (No Degree) - Business Marketing
University of North Texas
Some College (No Degree) - General Studies
Tarrant County Jr College
High School Diploma -
Sam Houston High School