James Williams III
CA
Summary
Highly experience individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Safeway
- Communications Coordinator
- Customer service representative where I helped customers with finding products, money orders, WIC purchases, Returns and altercations on/off the phone
- Day Stocker, constantly kept the shelves fully stocked and ready for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Dispatcher
Basalite Co Brick and Masonry Materials Company
- Provided information about collections, rates, billing, order information and account status promptly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Utaps student service rep
Sacramento State
- Answered phone calls and helped students with questions about parking on campus
- Also helped book appointments for students to come in and pay their tickets
- Communications representative.
Customer service representative
Home Depot
03.2020 - Current
- Addresses customer questions and resolves complaints through a combination of telephone services, computer data entry, billing, balancing and reconciling customer payments
- Currently assist customers with finding products in store and online, help customers pick up orders that were placed online, Returns orders, and provide excellent customer service to help with all projects
- Sales specialist, certified in going on a computer software and helping customers design or create their project
- Supervisor for two years
- Lumber/Building materials department supervisor
- Forklift Certification License
- Worked with creating social media content for the store's twitter
- Managed new hires with orientations and setting up their schedules
- Human Resource Assistant.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
KSSU RADIO HOST
Sacramento State University
08.2022 - 05.2024
- Hosted my own hour show every week on live air
- Conducted interviews, podcasts, and mixed songs on live air
- Manage multiple social media accounts
- Station & Public Relations Assistant.
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
Social media/Photography team member
Sacramento State
08.2022 - 05.2024
- Consistently captured/posted pictures with captions for the Football team
- Helped run the school's TikTok for the Communications department
- Managed engagement rates and communications through media outlets
- Communications specialist.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Education
Bachelor of Arts - Communications
California State University, Sacramento
Sacramento, CA05.2024
Associate of Arts - Communications
Diablo Valley College
Pleasant Hill, CA05.2022
High School Diploma -
Pittsburg Senior High School
06.2019
Skills
- Expert knowledge of clothing and proven ability to close sales
- Highly skilled in customer service and effective communication with clients
- Excellent intercultural communication skills
- Proficient in persuasive and critical thinking
- Proficient with computers and quick to learn new software systems
- Proficient in multitasking and prioritizing multiple jobs
- Self-motivated with a strong desire to succeed and meet goals
- Proficient in most retail sales technology systems
- Proficient in communicating through media outlets
- Teamwork and Collaboration
- Proficient in content creation and establishing a firm social media base
- Experience in sports management
Business
Move in silence co., Clothing Brand, 5 years
Volunteer Experience
- Antioch Community Center Youth Basketball Coach
- Antioch Community Center Kids tutor/Library Help
- Oakley California Football Academy Youth Football coach
- Antioch's Fellowship Church Dream Team-Social media intern for Sacramento State schools Football Team
- Communications representative for Pittsburg High School
Certification
Forklift Operator
Additional Information
Business;
For the last five years I have been the profound owner of my Clothing Brand. (Move in silence co.) Owning my own business has taught me self discipline and the importance of persistence .
I also have experience running a After School Program at my old middle school KIPP San Francisco Bay Academy. During this process I have improved on my patience skills and interpersonal communication.
Timeline
KSSU RADIO HOST
Sacramento State University
08.2022 - 05.2024
Social media/Photography team member
Sacramento State
08.2022 - 05.2024
Customer service representative
Home Depot
03.2020 - Current
Sales Associate
Safeway
Dispatcher
Basalite Co Brick and Masonry Materials Company
Utaps student service rep
Sacramento State
Bachelor of Arts - Communications
California State University, Sacramento
Associate of Arts - Communications
Diablo Valley College
High School Diploma -
Pittsburg Senior High School