James Williamson
Pulaski,TN
Summary
Dedicated and highly skilled professional with extensive experience in telecommunications and construction management. Proven track record with AT&T, DirecTV, and Comcast, specializing in installation, troubleshooting, network maintenance, and delivering high-quality customer service. Strong technical foundation in low-voltage systems, wiring, and equipment configuration.
Highly adaptable in fast-paced environments, with proven ability to meet service goals, ensure safety compliance, and maintain high-quality standards. Recognized for strong trouble shooting skills, attention to detail, and commitment to customer satisfaction.
Overview
24
24
years of professional experience
Work History
Construction Project Manager
Self-employeed
Pulaski, TN
11.2022 - Current
- Managed project schedules, ensuring timely completion of construction milestones.
- Coordinated subcontractor activities, optimizing resource allocation and workflow efficiency.
- Conducted site inspections, assessing compliance with safety regulations and quality standards.
- Developed detailed project plans, aligning objectives with client requirements and budget constraints.
- Mentored junior team members, fostering skill development and promoting best practices in project management.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Verified completed projects met approved time, quality, and cost estimates.
- Regulated and managed construction plans, materials, budgeting and staff to complete
- Consulted with clients to define objectives and develop scopes.
Delivery Driver
CINTAS, Professional Uniform and Facility Services
Columbia, TN
08.2022 - 11.2022
- Delivered uniforms and supplies to client locations, ensuring timely and accurate service.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations consistently.
- Managed delivery schedules effectively, optimizing routes for efficiency and reliability.
- Assisted in training new drivers on operational procedures and best practices.
- Developed strong relationships with clients, enhancing customer satisfaction through responsive service.
- Monitored inventory levels during deliveries, reporting discrepancies promptly.
- Completed on-time deliveries by choosing best and most efficient routes.
Wire Technician
AT&T
Columbia, TN
01.2015 - 08.2022
- Installed and maintained broadband and telecommunication services for residential and commercial customers.
- Diagnosed and resolved service outages, ensuring timely restoration of connectivity.
- Collaborated with cross-functional teams to enhance network reliability and performance.
- Trained junior technicians on installation procedures and troubleshooting techniques.
- Implemented safety protocols during installations, minimizing risks and ensuring compliance.
- Streamlined repair processes, reducing downtime and improving customer satisfaction ratings.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Completed accurate documentation of completed tasks or repairs to facilitate smooth handoffs between shifts or teams.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Wire Technician
Direct TV
Columbia, TN
01.2010 - 12.2014
- Managed inventory of tools and materials to ensure efficient project execution.
- Conducted routine inspections to identify potential issues before they impacted service quality.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Continuously sought opportunities for process improvement, implementing new techniques or technologies to enhance overall efficiency and productivity in the field.
- Minimized disruptions for clients by effectively coordinating schedules and communicating project timelines in advance.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved service outages, ensuring timely restoration of connectivity.
- Collaborated with cross-functional teams to enhance network reliability and performance.
- Trained junior technicians on installation procedures and troubleshooting techniques.
- Streamlined repair processes, reducing downtime and improving customer satisfaction ratings.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Completed accurate documentation of completed tasks or repairs to facilitate smooth handoffs between shifts or teams.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Wire Technician
Prime Home Entertainment
Nashville, TN
01.2008 - 12.2009
- Promoted company''s commitment to sustainability by utilizing eco-friendly materials and disposal methods whenever possible.
- Increased efficiency by regularly inspecting and updating wire system blueprints as needed.
- Enhanced network performance for clients by conducting regular maintenance on wiring systems.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Streamlined repair processes, reducing downtime and improving customer satisfaction ratings.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Trained junior technicians on installation procedures and troubleshooting techniques.
- Diagnosed and resolved service outages, ensuring timely restoration of connectivity.
- Minimized disruptions for clients by effectively coordinating schedules and communicating project timelines in advance.
Wire Technician
Comcast
Murfreesboro, TN
01.2002 - 12.2007
- Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.
- Assisted in inventory management efforts, ensuring accurate tracking of equipment usage and supporting cost-effective procurement strategies.
- Increased client retention rates through consistent delivery of high-quality services, fostering long-lasting relationships with satisfied customers.
- Read blueprints and schematics to correctly place equipment.
Education
High School Diploma -
Clio High School
Clio, MISkills
- Subcontractor management
- Value engineering
- Preconstruction planning
- Estimating
Timeline
Construction Project Manager
Self-employeed
11.2022 - Current
Delivery Driver
CINTAS, Professional Uniform and Facility Services
08.2022 - 11.2022
Wire Technician
AT&T
01.2015 - 08.2022
Wire Technician
Direct TV
01.2010 - 12.2014
Wire Technician
Prime Home Entertainment
01.2008 - 12.2009
Wire Technician
Comcast
01.2002 - 12.2007
High School Diploma -
Clio High School